Manager, Revenue Operations

Overview

A growing orthodontic partnership network is seeking a Revenue Operations Manager to join their Operations, Practice Optimization team. This role supports network practices by improving and scaling revenue-related workflows, focusing on billing, insurance processing, and financial operations to enhance revenue margins, data accuracy, and consistency.

This is a permanent, full-time, remote position with flexibility to be based in Colorado, California, Texas, or Florida.

Responsibilities

• Collaborate with Practice Operations and Accounting to identify inefficiencies and improve revenue workflows including billing, contract entry, insurance processing, and patient payment flows.
• Design and implement standardized workflows to improve revenue performance and accuracy across the practice network.
• Conduct reviews of revenue workflows to identify process gaps, training needs, and execution breakdowns; align with accounting on control and accuracy requirements.
• Develop training materials and lead training sessions for financial roles in practices when new processes or systems are introduced.
• Lead workflow design and operational enablement for revenue systems such as OrthoFi, CDAnet, and third-party payment platforms.
• Participate in pilot programs, refine workflows, and support scaled rollouts across practices.
• Monitor adoption and effectiveness of revenue systems and processes.
• Collect and analyze practice-level pricing and insurance data including fee schedules, insurance participation, and reimbursement rates.
• Identify revenue leakage and margin compression through analysis of contracted rates and treatment fees.
• Collaborate with practices and leadership to evaluate network participation strategies based on market dynamics and growth objectives.
• Provide data-driven recommendations on in-network vs. out-of-network positioning and support implementation.
• Serve as a liaison between Partner Practices, Operations, and Accounting teams.
• Partner with AR Accountant, Optimization Team, and Regional Practice Support Teams to ensure execution, data integrity, system rollout, and practice enablement.

Requirements

• Degree in Business, Finance, Healthcare Administration, or related field preferred.
• 4–6+ years of experience in practice financial operations, revenue cycle, or healthcare practice administration; experience in Dental Service Organizations (DSO) or Orthodontic Service Organizations (OSO) is a plus.
• Strong understanding of orthodontic billing, financial workflows, and accounts receivable processes.
• Knowledge of dental/orthodontic billing practices, coding standards (e.g., CDT codes), US insurance claim processing, and payer policies.
• Experience with financial audits, workflow optimization, and process standardization.
• Familiarity with practice management systems such as Ortho2 or Dolphin and revenue cycle management software.
• Proficiency in Excel and financial reporting tools with strong analytical skills.
• Demonstrated ability to lead projects and implement operational improvements.
• Excellent communication, training, and problem-solving skills.
• High attention to detail and commitment to accuracy and compliance.
• Ability to travel periodically for practice support and training.

Compensation & Benefits

• Competitive total rewards package.
• Comprehensive medical, dental, and vision coverage.
• Employee and family assistance program.

Location

Remote position with flexibility to be based in Colorado, California, Texas, or Florida.