NAM Tax Specialist

Overview

This role involves responsibility, design, expert support, and service delivery for a broad range of HR Shared Services, often referred to as "HR Operations," including reporting, data management, lifecycle management, global mobility, and more. The position influences the quality of both individual and team work, focusing on executing standard enablement activities and providing guidance within established policies and workflows. There may be some flexibility to reorder tasks based on changing situations.

Responsibilities

• Accountable for the quality of multiple payroll and benefits processes and services for the business.
• Manage employee, manager, and HR manager inquiries related to benefits and payroll in a timely and professional manner.
• Ensure proper administration of benefits and payroll.
• Manage service delivery metrics related to outsourced benefits and payroll services.
• Lead payroll and benefits service teams and/or oversee operational processes for such teams.
• Typically part of shared-service teams but may also be found in business teams.
• Expand knowledge of theories, practices, and procedures within the discipline to execute functional policies and strategies; continue developing functional knowledge and skills.
• Maintain a basic understanding of key business drivers and use this understanding to perform work.
• Understand how the team's work integrates with other teams and contributes to the broader area.
• Exercise some autonomy to make decisions within defined frameworks.
• Solve problems requiring good knowledge and judgment within established procedures; consult senior team members for issues outside defined policies.
• Develop strong interpersonal skills; build strong customer relationships and act as an interface between customers and the organization.
• Explain technical information to others clearly.

Requirements

• Basic experience equivalent to a bachelor's degree from an accredited university or college, or a high school diploma with relevant experience.
• Strong verbal and written communication skills.
• Well-developed social skills and leadership qualities.
• Ability to work independently.
• Strong problem-solving skills.

Additional Information

• This is a remote position.
• Relocation assistance is not provided.

Note: This job description serves as a general guide for the role and does not alter or limit the duties required by an employee's contract or other agreements with their supervisor.