Order & Billing Specialist- Part-Time

Overview

A healthcare and learning technology organization is seeking a part-time Order & Billing Specialist to support its educational publishing business. This role involves managing customer order inquiries, collaborating with sales and warehouse teams, and ensuring accurate and timely order fulfillment. The position is remote within the United States and requires 20 hours of work per week.

Responsibilities

• Manage daily, weekly, and monthly order processing tasks, including special service and billing projects
• Serve as the primary contact for customer order inquiries, assisting with product selection and resolving issues professionally
• Review and process new sales orders, change orders, quotes, and cancellations via phone, email, or internal ticket system
• Respond to questions about products, pricing, and proof of delivery
• Collaborate with inventory, sales, and warehouse teams to ensure timely order fulfillment
• Maintain accurate client information in the ERP system and handle escalated inquiries with proper documentation within service level agreements
• Build and maintain internal relationships with sales teams and communicate relevant customer concerns

Requirements

• High school diploma or GED required; bachelor’s degree or equivalent preferred
• Minimum 2 years of experience in account management, customer service, or sales support
• Experience with D365 CRM and proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint) preferred
• Strong organizational, time management, and multitasking abilities with keen attention to detail
• Excellent verbal and written communication skills with a collaborative approach
• Proven customer service and interpersonal skills, capable of managing multiple systems and client accounts simultaneously
• Self-motivated critical thinker able to work independently with minimal supervision while contributing to team efforts
• Experience with reporting creation and analysis is a plus

Compensation & Benefits

Details regarding compensation and benefits were not provided.

Location

• Remote position within the United States
• Part-time, 20 hours per week

Additional Information

Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. This employer is an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted.