Part-Time Payment Specialist, Backup Care

Overview

This Part Time Payment Specialist role involves processing backup care payments across two payment paths: member-submitted reimbursement claims and direct payments to vendors and care providers. The position ensures payments are calculated and issued accurately in accordance with each client’s specific contract terms and payment policies.

You will serve as a direct point of contact for members and providers throughout the payment process, providing clear, timely updates on the status of requests. This role reports directly to the Director of Finance.

Responsibilities

• Review and process backup care payment requests, including both:
  • member reimbursement claims
  • direct payments to vendors/providers
• Verify receipts, invoices, and supporting documentation submitted by members or providers for accuracy and completeness prior to processing (including W-9 and banking details for direct-pay vendors).
• Calculate reimbursement and direct-pay amounts accurately, applying the correct rates, caps, and policy rules based on the applicable client contract.
• Communicate with members and providers regarding payment request status, including approvals, denials, and requests for additional documentation.
• Maintain accurate, organized, and up-to-date records of reimbursement and direct-pay transactions.
• Identify discrepancies or unusual requests and escalate them to the Payments Manager as needed.
• Meet service level agreement (SLA) turnaround times for reimbursement and direct-pay review and processing.
• Partner with the broader Finance/Accounting team to support accounts payable processes tied to member reimbursements and vendor/provider direct payments.
• Stay current on client-specific contract terms and payment policy updates that affect member and provider eligibility.

Requirements

• No degree required.
• Comfortable and accurate working with numbers.
• Strong organizational skills and high attention to detail to ensure payment accuracy.
• Efficient time management to handle a consistent volume of requests within SLA.
• Excellent written and verbal communication skills for member- and provider-facing conversations about payment status.
• Comfortable learning and working in an online payments platform.
• Comfortable communicating primarily via Slack with teammates and managers for internal, day-to-day communication.
• Professional, patient, and empathetic communication with members and providers.
• Reliable, detail-oriented, and comfortable with repetitive, accuracy-driven work.
• Adaptable to variations in policy and contract terms across different clients.

Preferred Qualifications

• Prior experience in accounts payable, bookkeeping, cashiering, retail transactions, or another role requiring regular handling of money or numeric accuracy.
• Experience applying multiple client-specific contract terms and payment policies across reimbursement and direct-pay workflows.

Compensation & Benefits

• Starting salary: $17–$22/hour
• Remote work environment
• Retirement savings account
• Mental health benefits
• Sick Days

Location

This is a remote and US states based opportunity. Candidates must work in a location that is:

• private, with secure (not public) internet and phone access
• suitable to safely and securely accommodate the sensitive information handled and communicated
• a private, dedicated, distraction-free space

Applicants are located throughout the United States, but candidates are currently not accepted in: Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Oklahoma, Rhode Island, and West Virginia.