Payment Operations Specialist

Overview

This role involves managing and reconciling daily financial activities related to payment processing within a fitness software environment. The position requires collaboration across teams to resolve discrepancies, maintain accurate records, and support merchant account lifecycle changes. The role also includes client support, process improvement initiatives, and maintaining compliance with payment security standards.

Responsibilities

• Process and reconcile daily financial transactions including ACH returns, chargebacks, refunds, and member payments across multiple platforms.
• Collaborate cross-functionally to resolve payment discrepancies and maintain clean, accurate financial records.
• Review and verify documentation for merchant account onboarding.
• Support merchant account lifecycle changes such as bank changes, legal updates, and club transitions.
• Assist clients via phone and email with payment and merchant-related inquiries.
• Monitor trends to identify opportunities for process improvement and risk mitigation.
• Maintain PCI compliance and handle sensitive financial data securely.
• Develop expertise in integrated payments, including understanding card brand fees, account structures, and regulatory guidelines.
• Manage payment hardware needs, including procurement and client setup.
• Document workflows and maintain internal systems such as Salesforce and Microsoft Teams.
• Lead initiatives and projects through to successful execution using planning, metrics, and structured approaches.
• Support occasional holiday and weekend on-call rotations, as well as overtime during peak periods or special projects.

Requirements

• Minimum 2 years of relevant experience in accounting, payment processing, or SaaS.
• Strong analytical skills with experience in financial reconciliation and client account management.
• Proficiency in Microsoft Excel and Microsoft Office.
• Excellent written and verbal communication skills with a professional tone.
• High attention to detail and comfort handling sensitive financial data.
• Operationally focused mindset with the ability to drive cross-functional execution and outcomes.
• Ability to work across multiple systems and monitors simultaneously.

Compensation & Benefits

• Hourly compensation starting at $19.00, with final pay determined by experience, qualifications, skills, geographic location, and market factors.
• Eligible employees may receive additional compensation such as bonuses, commissions, equity, or other incentives.
• Flexible paid time off policy.
• Quarterly company-wide days off.
• Parental and pet-related leave.
• Quarterly fitness-related reimbursement.
• Medical, dental, and vision coverage.
• Employee Assistance Program (EAP).
• Premium Calm App subscription for employees and dependents over age 16.
• Additional benefits subject to location and applicable legal requirements.

Location

Not specified.

This opportunity is with an organization that supports a large network of fitness businesses globally, providing scalable, data-driven solutions for club management and member engagement. The role offers a chance to contribute to a fast-paced, collaborative environment focused on operational excellence and client satisfaction.