Payroll Analyst

Overview

This role provides exceptional service, expertise, and support to the Payroll & Implementation teams. Responsibilities focus on identifying and implementing system configuration setup and changes needed to deliver global payroll services to clients.

Responsibilities

• Maintain working knowledge of the organization’s services, including global payroll compliance and HRIS topics relevant to the implementation process and payroll service.
• Partner with the HRIS and Implementation teams to configure and test the Payroll, Time & Attendance, and Time Off modules for new implementation clients.
• Perform parallel payroll testing to confirm payroll code calculations and taxation work as expected per payroll regulations.
• Customize payroll workflows in Salesforce CRM technology for clients as needed.
• Load client employee data into the payroll technology and complete paycheck history data mapping.
• Temporarily process global payroll for new clients during the transition from Implementation to ongoing support.
• Provide backup US payroll support for new clients during the same transition.
• Create client-facing documents and recorded training resources related to the Time Off and Time & Attendance modules.
• Maintain a master version of training resources and incorporate revisions submitted by the Global Payroll Manager after client training sessions.
• Conduct timecard training with client managers and employees; apply updates to training materials as needed after client sessions.
• Set up new payroll codes (earning, deduction, and memo codes) in the payroll technology in partnership with the Payroll team.
• Update Salesforce CRM workflows as needed to ensure payroll team members use codes correctly; ensure changes are tested.
• Review client benefit plan setups as they relate to payroll, aligned to the client’s plan year, including verifying deduction code mapping to each benefit plan and confirming accurate tax treatment.
• Review client employee handbooks as they relate to payroll, aligned to the client’s handbook revision cycle; verify that hours codes map correctly to time off policies and identify any new or revised time off policies requiring configuration.
• Collaborate with broader HR & Benefits teams.
• Attend:
  • New client implementation kick-off and weekly status meetings
  • Weekly internal HRComplete Operations meetings
  • Monthly Payroll & Implementation team meetings
• Partner with the Global Payroll Director and Payroll Services Managers to identify and implement opportunities to improve efficiency and streamline payroll processes.
• Provide global and US payroll processing backup support as needed.

Requirements

• Genuine passion for customer service and commitment to building strong relationships.
• Strong verbal and written communication skills.
• Ability to organize and prioritize.
• Strong analytical and problem-solving skills, with attention to detail, time management, organization, and teamwork.
• Maintain stable performance and poise under pressure.
• Ability to coordinate efforts across multiple internal and external parties to deliver timely, high-quality outcomes.
• Associate’s or Bachelor’s degree in Business, Business Administration, Finance, HR, or related field, or equivalent experience.
• 7+ years of US and Global payroll processing experience, including hands-on payroll implementation and system configuration experience.
• Strong knowledge of payroll technologies, specifically ADP Workforce Now. Paylocity and Rippling experience is a plus.
• FPC/CPP certification.

Preferred Qualifications

• Paylocity experience
• Rippling experience

Compensation & Benefits

Not specified.

Location

Not specified.