Payroll Associate

Overview

This role processes payroll for the GuideWell family of companies, ensuring accurate and timely payments in compliance with Federal and State regulations. As a first-contact resource, the Payroll Associate provides customer service for employee payroll, time and labor inquiries, and related help desk requests—resolving routine issues and escalating complex cases.

Responsibilities

Payroll Processing & Data Entry

• Perform transactional and administrative data entry, including (as required):
  • Benefit corrections, severance, PTO donations
  • Deduction setup, direct deposits
  • Duplicate W2s and paystubs
  • Garnishments, writs, levies, child support
  • Bankruptcies, military differential, leave coding
  • Manual checks, subpoenas
  • Workers comp statements, security requests, verifications
• Ensure accurate employee earnings while completing payroll-related tasks.

Payroll Audit & Compliance

• Complete pre-payroll duties in preparation for the upcoming pay period, including:
  • Employee pay status changes
  • Auditing timecards
  • Validating special payments
  • Auditing pay variances
• Perform payroll functions in compliance with State and Federal regulatory requirements and internal corporate policies related to employee pay.

Employee Service & Issue Resolution

• Serve as first contact for payroll, time and labor, and web clock inquiries via phone, email, and help desk.
• Research and resolve paycheck questions, including explaining the calculation of net pay to employees.
• Provide information on employee self-service, company policies, and government regulations.
• Escalate issues as appropriate.

Payment & Account Management

• Manage paycheck distribution issues.
• Communicate corrections to employees.
• Resolve issues and process repayments as needed.

Process Improvement & Documentation

• Create and maintain standard operating procedures (SOPs) for payroll operations.
• Identify and recommend process improvements.
• Provide feedback on employee issues to management.

Team Collaboration & Support

• Collaborate with the team to drive improvements and consistency in payroll processes.
• Support the integrity of employee records and coordinate with Payroll Accounting as needed.

Requirements

• 4+ years related work experience
• Experience with HRIS/Payroll systems
• High school diploma or GED
• Basic knowledge of calculating a paycheck from gross to net pay
• Proficiency with Microsoft Office products (Word, Excel, Outlook)
• Strong interpersonal skills and communication skills (verbal via phone and written), with active listening
• Ability to handle a volume of inbound inquiries from employees while demonstrating poise, tact, and diplomacy

Preferred Qualifications

• General knowledge of payroll and HR policies and procedures
• Associate or bachelor’s degree in a related field
• Experience working with:
  • Oracle Cloud HCM Payroll module
  • ADP Payment Solutions

General Physical Demands

• Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

Compensation & Benefits

• Hourly Pay Range: $24 - $38
• Typical Hourly Pay Range: $24 - $30
• Final pay will be determined based on market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience brought to the role.

Benefits (comprehensive options)

Access to:

• Medical, dental, vision, life and global travel health insurance
• Income protection benefits: life insurance, short- and long-term disability programs
• Leave programs to support personal circumstances
• Retirement Savings Plan including employer match
• Paid time off, volunteer time off, 10 holidays and 2 well-being days
• Additional voluntary benefits
• Comprehensive wellness program

Benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time, and seasonal employees may differ.

Additional pay information

Competitive pay with opportunities for incentive or commission compensation. Regular annual reviews may include pay for performance considerations for base pay increases.

Location

No location information provided in the source text.