Payroll Implementation Specialist

Overview

The organization is seeking a Payroll Implementation Specialist to assist the SVP of Payroll with the implementation and integration of iSolved products. This role supports onboarding of new clients either from an existing payroll system or from a previous HCM.

Responsibilities

• Collaborate with the Implementations team to ensure projects remain on schedule and to keep management informed of progress, outstanding requests, and tasks.
• Attend implementation, Sales, and Payroll Team meetings as scheduled/assigned; provide verbal and written input as needed.
• Stay engaged with clients throughout the implementation process until the client is successfully and accurately transferred to Client Services.
• Document the implementation process; keep checklists and project plans up to date.
• Maintain accurate records of conversations, timelines, and project plans in the Payroll Shared Drive.
• Implement iSolved HCM full-service and/or standalone solutions in accordance with organizational guidelines and client expectations.
• Work with clients to streamline payroll processes and improve automation and efficiency.
• Partner strategically with the implementation team to identify internal/external resources needed for client projects and areas for ongoing improvement.
• Collaborate with Client Services to transition new clients to the service team.
• Provide Client Services Management with detailed processing notes; communicate with and train Client Services.

Requirements

• High School or equivalent experience and a minimum of 4 years of payroll experience in a complex environment, including multiple pay groups and pay cycles within a payroll service bureau (PSB).
• Extensive knowledge of payroll tax laws at the federal and state levels.
• Implementation and project management experience.
• Excellent knowledge of payroll and time systems, production environment, and implementation practices.
• Experience handling mid-to-large size payrolls.
• Excellent professional oral, written, and presentation skills.
• Ability to maintain cooperative working relationships with all levels of management.
• Strong influencing and closing skills; ability to build and maintain client relationships.
• Ability to manage multiple high-priority tasks, adjust to shifting priorities, and meet deadlines.
• Strong analytical and problem-solving skills.
• Self-directed; able to work with little supervision.
• Flexible and cooperative in fulfilling obligations.
• Strong attention to accuracy and detail in processing information.
• Ability to handle highly sensitive data with confidentiality and integrity.
• Proficient in Windows-based computer applications, including Microsoft Office Suite.
• Advanced Excel skills, including v-lookups and pivot tables, plus data import/export capabilities.
• Working knowledge of internal systems (iSolved, Newtracker, etc.) and external systems (including MasterTax).
• Bilingual is a plus.

Preferred Qualifications

• Bachelor’s degree in accounting or related field.
• Prior PSB experience, including sales (B2B), account management, payroll implementation/conversion, and/or payroll client services.
• American Payroll Association certification (FPC or CPP).
• Experience with at least two payroll/HCM systems such as ADP Workforce Now, Workday, Paychex, or Ceridian, with experience in iSolved strongly preferred.
• Excellent knowledge of relevant federal and state payroll taxes and legislation.

Compensation & Benefits

• Salary range: $70K - $90K
• Performance-based bonus program
• Comprehensive benefits package including medical, dental, vision, supplemental benefits, and a 401(k) savings plan with an employer match
• Ongoing training in sales techniques, industry, and the competitive landscape

Location

• Location information not specified.

Equal Opportunity

• Equal Opportunity Employer (M/F/D/V).