Payroll Specialist - Canadian Payroll

Overview

This role partners directly with clients to support payroll processing and payroll/HR system implementation. Strong Canadian payroll expertise is essential, along with the ability to translate Canadian federal and provincial requirements into system configuration, business processes, and practical client guidance.

Responsibilities

• Partner directly with clients to understand Canadian payroll and HR business processes, requirements, and objectives.
• Support clients implementing and processing Canadian payroll within ERP and HR/payroll systems, providing guidance on system use, payroll regulations, and standard workflows.
• Apply knowledge of Canadian payroll requirements and provincial nuances to help clients establish compliant payroll processes and system configurations.
• Troubleshoot payroll and system issues, identify root causes, and escalate technical concerns as needed.
• Provide proactive support during critical payroll cycles, including payroll deadlines, year-end reporting, and regulatory changes.
• Conduct client trainings or refreshers on payroll tools, processes, Canadian payroll requirements, and system updates.
• Collaborate internally with implementation teams to ensure smooth handoff from implementation to ongoing client support.
• Stay current on Canadian payroll legislation, regulatory requirements, and technology platform enhancements.
• Maintain detailed and accurate client documentation, including call notes, configurations, and case updates.

Requirements

• 3+ years of experience working with Canadian payroll, with strong understanding of Canadian payroll processes, requirements, and compliance.
• Demonstrated knowledge of Canadian federal and provincial payroll requirements and ability to apply those requirements within payroll or ERP systems.
• Experience working with payroll and/or HR systems in an implementation, consulting, systems, or client-facing capacity.
• Experience supporting or implementing payroll for Canadian organizations; experience working across multiple provinces is strongly preferred.
• Familiarity with payroll platforms such as Paymate, ADP Canada, or similar; experience with Canadian payroll systems such as Rippling, Payworks, and Dayforce is a strong plus.
• Proven ability to manage multiple projects or client implementations simultaneously while delivering high-quality results.
• Comfortable working directly with clients through video, phone, email, and other remote collaboration tools.
• Exceptional communication, analytical, troubleshooting, and problem-solving skills.
• Willingness and ability to learn new technology platforms and obtain Intacct and Sage HCM certifications.

Preferred Qualifications

• Experience with Canadian payroll within an ERP implementation or consulting environment.
• Familiarity with Canadian payroll complexities, including provincial requirements, statutory deductions, taxable benefits, vacation pay, year-end requirements, and other jurisdiction-specific considerations.
• Payroll certification such as PCP, CPM, FPC, or CPP, or willingness to pursue relevant certification.
• Familiarity with Construction Payroll, including Union and Prevailing Wage.
• A natural collaborator and coach with a client-first mindset.
• Adaptable and resourceful in dynamic or complex client environments.
• Committed to continuous learning, regulatory awareness, and process improvement.

Compensation & Benefits

Not specified.

Location

Not specified.

Work Authorization

Candidates must be authorized to work in the US or Canada; sponsorship is not available.