Payroll Specialist II

Overview

A leading provider of Business-Process-as-a-Service (BPaaS) solutions for Workday is seeking a Payroll Specialist II to provide full end-to-end payroll processing support for managed payroll customers. This remote role involves managing multiple customers with various deadlines in a fast-paced environment, supporting payroll, tax, and garnishment customers across all service levels as needed. The position also includes Workday payroll configuration and year-end support.

Responsibilities

• Serve as the named Payroll Specialist for Managed Payroll and Payroll Administrative customers; support other payroll, tax, and garnishment customers within the service team as needed.
• Manage and respond to daily cases to meet service level agreements and maintain high client satisfaction.
• Address internal escalated cases from payroll teams and other stakeholders.
• Ensure timely resolution of customer issues, handle escalations, perform and document Root Cause Analysis, and implement remedial procedures.
• Lead scheduled weekly, monthly, and quarterly client calls; participate in new client transitions and other service area calls such as tax.
• Configure basic to medium complexity Workday pay components, deductions, run categories; support year-end processes and assist with special projects as required.
• Troubleshoot quarter and year-end audit reports and provide recommendations to customers.
• Meet quality and production metrics and maintain payroll services support documentation.
• Collaborate extensively with peers and customer teams to support customers and resolve requests.
• Contribute to continuous improvement efforts and remain open to new ideas and procedures.

Competencies

• Excellent critical thinking, consultative, and problem-solving skills.
• Strong communication skills with an emphasis on outstanding customer service.
• Strong organizational skills with the ability to multitask and support multiple customers effectively while maintaining attention to detail and accuracy.
• Ability to establish and maintain effective working relationships.
• Strong analytical, data entry, and research skills.
• Self-directed workload management with the ability to meet tight deadlines and handle competing demands.
• Excellent problem-solving and mathematical skills.
• Strong understanding of payroll processes and procedures.
• Ability to exercise independent judgment and a sense of urgency.

Qualifications

Education/Certification

• Associate's degree required.

Required Experience and Skills

• Minimum 3 years of payroll experience involving end-to-end processing, research, payroll logic, and troubleshooting.
• Minimum 3 years of customer experience or demonstrated skills at this level.
• Advanced proficiency in Microsoft Word and Excel.
• Strong understanding of payroll taxes, intermediate payroll configuration, and payroll compliance.
• Experience with multi-jurisdiction tax, payroll year-end, W-2 support, and adjustments.
• Strong written and verbal communication skills.

Preferred Qualifications

• Experience in an outsourcing environment related to payroll or tax.
• Experience with Workday and Salesforce programs.

Compensation & Benefits

Details regarding compensation and benefits are not specified.

Location

This is a remote position.