Payroll Specialist III

Overview

A global human capital management organization is seeking a Payroll Specialist III to join their Managed Team. This role supports clients by managing the complete employee life cycle including payroll, workforce management, benefits, and contact center services, enabling clients to focus on their core business.

Responsibilities

• Manage all aspects of the payroll cycle, including tax, benefits, garnishments, ensuring accurate, timely processing, reconciliation, auditing, and transmission
• Process payroll impacting changes, tax forms, payments, and payroll runs for assigned clients
• Perform quality control and auditing to maintain accuracy and minimize errors
• Collaborate with cross-functional internal teams to resolve client payroll issues and employee inquiries
• Provide payroll support services in accordance with contracts, legislative requirements, and business needs
• Develop and maintain a deep understanding of customer requirements and evolving needs to meet contractual obligations and service level agreements (SLAs)
• Create, update, and review standard operating procedures with quarterly document reviews
• Take ownership of deliverables and projects from initiation to completion
• Manage client and consumer-related tasks within the case management system, ensuring documentation is complete, accurate, and timely
• Proactively manage quarterly and year-end payroll auditing and processing
• Identify opportunities for process improvements and act proactively

Requirements

• Ability to work from 8:00 – 16:00 or 9:00 – 17:00 Eastern Standard Time (EST)
• Fluent in both English and French (bilingualism is mandatory)
• Minimum 3 years of payroll processing experience in a high-volume environment; end-to-end payroll experience is a plus
• Experience in payroll outsourcing or consulting preferred
• Strong understanding of payroll, benefits, taxation, and applicable legislative requirements
• Proven ability to resolve client issues and deliver superior customer service to internal and external partners
• Excellent verbal and written communication skills, capable of clear and technical communication with customers and internal teams
• Strong analytical, organizational, and problem-solving skills
• Proficiency in Microsoft Word, intermediate skills in Excel, and PowerPoint

Preferred Qualifications

• Experience with Dayforce HCM or similar cloud payroll technology
• Experience managing multi-client payroll processing
• Experience processing payrolls for 1,000+ employees
• Industry-related certifications or willingness to obtain within two years of employment
• Strong knowledge of quality control and auditing standards
• Associates Degree is desired
• Demonstrated desire for continuous learning and taking on challenges
• Ability to effectively communicate and collaborate with clients and internal team members

Compensation & Benefits

• Competitive pay and benefits package
• Comprehensive wellness initiatives
• Generous time away from work programs
• Opportunities for personal and professional growth
• Community impact involvement including volunteer days and charitable initiatives

Note: Salary ranges provided during the hiring process serve as a guide. Final compensation may vary based on bonuses, incentives, experience, skills, budget, and location.

Location

This position requires working hours aligned with Eastern Standard Time (EST). Bilingual fluency in English and French is required.