Payroll Tax Operations and Services Senior Associate - SelectTime

Overview

This role supports Payroll Tax Operations (PTO) by resolving payroll tax issues accurately and on time across Notices, Corrections, Amendments, and Pay & File. The Senior Payroll Tax Processor is a core production contributor responsible for executing case work with strong technical competence and meaningful independence within a high-volume workload. The position also supports team growth by serving as a mentor and role model.

Responsibilities

• Execute full-cycle payroll tax case work for assigned accounts, including processing payroll runs accurately, auditing pre- and post-payroll output, managing tax filings and payments, and maintaining compliance across all active jurisdictions.
• Independently research and resolve complex State and Federal payroll tax notices (including balance-due notices, deposit discrepancies, SUI rate change notices, and account mismatch notices), owning each case from intake through confirmed closure.
• Prepare written agency responses with complete supporting documentation; submit within agency-required deadlines and confirm receipt.
• Prepare amended payroll tax returns (Form 941-X and state equivalents) independently on complex amendments while retaining ownership.
• Support payroll correction workflows by identifying the source of a payroll error, quantifying tax impact across affected quarters, documenting the correction audit trail, and completing the resolution.
• Manage a personal work-in-process (WIP) queue with discipline by prioritizing cases by SLA date, flagging aging cases before SLA breach, and maintaining thorough case documentation from first touch to closure.
• Perform high-level trend analysis of customer data, system data, and agency correspondence to identify process or system deficiencies.
• Contribute to SOP and KB updates by flagging outdated content, suggesting revisions, and documenting solutions for previously unresolved issues.
• Collaborate cross-functionally with Corrections, Amendments, Pay & File, and Tax Notice teams; serve as a role model for TP1 staff and seek coaching and development.

Qualifications

• 2–3+ years of hands-on payroll tax experience with a strong focus on notice resolution, amended return preparation, and payroll error correction across multiple states (not general payroll administration only).
• Working knowledge of IRS and state agency notice types, including the ability to identify notice type, understand the agency’s claim, and determine the appropriate resolution path.
• Demonstrated experience resolving State and Federal payroll tax notices independently, including balance-due notices, penalty assessments, SUI rate change notices, and deposit mismatch notices.
• Comprehensive knowledge of tax payment and filing regulations, including the distinction between employee and employer tax responsibilities across federal and state jurisdictions.
• Hands-on experience preparing and approving amended Federal (Form 941-X, W-2c) and State payroll tax returns across all states, including jurisdictions with complex local requirements such as PA and OH.
• Deep knowledge of federal payroll tax law, including FICA, FUTA, FITW, employment tax deposit schedules, and associated penalty and interest structures.
• Multi-state payroll tax expertise, including reciprocal agreements, resident and nonresident taxation, SUI account management, and local tax compliance across multiple jurisdictions.
• Proficiency with at least one payroll platform and comfort navigating case management systems such as Salesforce.
• Excel/Google Sheets skills required, including VLOOKUP, pivot tables, and reconciliation auditing; ability to trace a tax discrepancy through a spreadsheet independently.
• Strong written and verbal communication skills, including professional interaction with state and federal tax agencies and clear, complete case documentation.
• Associate's or Bachelor's degree in Accounting, Business, or Finance preferred; equivalent experience accepted.
• Fundamental Payroll Certification (FPC) required.
• CPP preferred for candidates with 4+ years of experience; active pursuit of CPP is viewed favorably, and CPP holders will be evaluated for accelerated development.
• Experience at a payroll service bureau, PEO, or multi-client payroll tax environment is a significant advantage.

Compensation & Benefits

• Expected base pay range (hourly) varies by location:
  • California (Bay Area): $32.00 - $43.00
  • Southern California: $32.00 - $43.00
  • Colorado: $24.50 - $33.00
  • District of Columbia: $24.50 - $33.00
  • Hawaii: $25.50 - $35.00
  • Illinois: $24.50 - $33.00
  • Maine: $22.50 - $30.50
  • Maryland: $24.50 - $33.00
  • Massachusetts: $25.50 - $35.00
  • Minnesota: $25.50 - $35.00
  • New Jersey: $25.50 - $35.00
  • New York: $32.00 - $43.00
  • Ohio: $22.50 - $30.50
  • Vermont: $24.50 - $33.00
  • Virginia: $24.50 - $33.00
  • Washington: $25.50 - $35.00
• Eligible for a cash bonus, equity rewards, and benefits in accordance with applicable plans and programs.
• Pay offered is based on job-related knowledge, skills, experience, and work location.

Location

This role is eligible across the listed locations. Work schedule is year-round with flexible hours and schedules.

Schedule

• Minimum of 20 hours per week.
• Option to flex up to 40 hours per week based on business need.
• Hourly, non-exempt position eligible for overtime pay.