Remote Billing Specialist

Overview

This role involves accurate, timely tuition billing and family account support for early childhood programs. The organization is seeking a detail-oriented, family-focused Billing Specialist who takes pride in correctness and clarity in family tuition statements.

Responsibilities

• Maintain complete and accurate family records in Procare, including contact information, tuition rates, schedules, and enrollment and withdrawal dates
• Invoice families monthly and weekly based on tuition rates and schedules
• Collect and post family tuition payments on a weekly or monthly basis
• Process changes to family records throughout the month, including schedule changes, added days, and withdrawal dates
• Prorate tuition and payment amounts based on changes that occur during the month
• Monitor past-due balances and follow up with families in a friendly, consistent, and professional way
• Bill and reconcile state childcare subsidy and other third-party payments, ensuring family co-pays are billed correctly
• Partner with School Directors to keep enrollment and billing information aligned and resolve discrepancies before invoices go out
• Respond to family billing questions by phone and email with clarity, patience, and care
• Support the Finance team with tuition and accounts receivable reconciliations at month end

Requirements

• 1 to 3 years of experience in billing, accounts receivable, or customer service
• Excellent customer service and communication skills, with the ability to handle sensitive conversations with families
• Experience with Procare or another childcare management or tuition billing platform preferred
• Working proficiency in Microsoft Excel and Outlook
• Strong attention to detail and comfort working with numbers, proration, and basic reconciliation
• Highly organized and dependable, able to work well in a fast-paced setting
• Ability to handle confidential family and financial information with discretion
• Reliable internet connection and a quiet, dedicated workspace for remote work

Preferred Qualifications

• Previous experience in early childhood education or childcare preferred

Compensation & Benefits

• Pay: $48,000 to $50,000 annually ($23.00 to $24.00 per hour), determined based on qualifications and years of experience
• Fully remote role with a supportive, connected Finance team
• Up to 50% off childcare, space permitting
• Career guidance from experienced finance and childcare professionals
• Employee Appreciation and Recognition Program
• Wellness initiatives
• Staff events and team-building activities
• Opportunities to connect with team members across the region and company
• Clear opportunities for professional and career growth

Location

• Full-time, remote position within the Finance team
• Daytime position with regular business-hour availability required Monday through Friday
• Team members are expected to maintain a consistent daily work schedule and be available during standard business hours to collaborate with schools, families, and the Finance team
• Must be located in Texas, Colorado, Indiana, Illinois, Georgia, Florida, Connecticut, Ohio, North Carolina, South Carolina, or Virginia