Revenue Services Representative - Cincinnati, OH

Overview

This role is classified as a Revenue Services Representative. This position has 1 opening and will be performed virtually from a remote location after the onboarding period. Virtual employees must live within a reasonable commute to a facility in Cincinnati, OH.

Application deadline: Submit your application by 11:59 PM on Saturday, October 3, 2026.

Responsibilities

Under general supervision, and on various work schedules, duties include:

• Timely and accurately billing and processing customer payments
• Receivables management for the organization’s customers
• Responding to and resolving internal and external customer requests, inquiries, and complaints
• Coordinating with other groups/departments to resolve issues and meet customer expectations
• Using computerized systems for tracking, information gathering, data corrections/workfiles, and/or troubleshooting
• Answering inquiries and resolving problems as needed
• Using knowledge of the organization, products, and/or services
• Navigating computerized data entry systems and relevant applications
• Analyzing available data and resources to take action and resolve routine situations
• Accepting and resolving routine issues from other sources
• Performing similar or lesser skilled work

Requirements

• At least one year of Customer Service experience
• High School Education or Equivalent
• Ability to adapt well to process and technology changes
• Multi-task oriented with the ability to work efficiently in stressful situations
• Ability to actively listen while entering detailed customer information
• Effective communication skills (oral and written)
• Ability to interact well with internal and external customers
• Ability to process analytical problems and initiate appropriate actions to support safety, first contact resolution, and customer satisfaction
• Ability to read instructions/documents, comprehend context, and execute details
• Demonstrated problem-solving skills
• Ability to maintain composure in demanding and difficult situations
• Good time management to fulfill tasks
• Demonstrated ability to use Microsoft Office Products (Word, Excel, PowerPoint, Outlook, etc.)
• Ability to work together as a team and support Revenue Services initiatives

Preferred Qualifications

No preferred qualifications were listed.

Compensation & Benefits

• Pay rate: $20.50 per hour (non-negotiable)

Location

• Virtual (remote) after onboarding period
• Virtual employees must live within a reasonable commute to a facility in Cincinnati, OH

Travel Requirements

• Not required

Relocation Assistance

• No

Union/Represented Position

• UWUA, IUU Local 600

Visa Sponsorship / Work Authorization

• No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Additional Information

To be considered, you must possess all basic/required qualifications listed in the posting.