Senior Accounts Receivable Systems & Collections Analyst

Overview

The organization is seeking a Senior Accounts Receivable Systems & Collections Analyst to manage complex receivables, collections, account reconciliation, and AR process improvements across Retail Appliance, Kitchens, and Contract Sales divisions.

This senior individual-contributor role owns delinquent-account follow-up, investigates billing and payment discrepancies, maintains accurate NetSuite records, and partners with Sales, Service, Operations, IT, and Accounting to resolve issues that delay payment. The ideal candidate is analytical, organized, customer-focused, and comfortable managing both consumer and commercial receivables.

Responsibilities

• Manage and prioritize delinquent receivables based on balance, aging, risk, and collectability.
• Reconcile customer accounts and research invoices, deposits, credits, duplicate charges, unapplied cash, and payment-allocation issues.
• Conduct professional collection outreach by phone and email; document communications, disputes, commitments, and follow-up activity in NetSuite.
• Resolve disputes involving deliveries, installations, service, kitchen projects, financing, chargebacks, contractor billing, and payment delays.
• Coordinate with internal teams to obtain documentation and drive timely account resolution.
• Prepare support for approved adjustments, refunds, write-offs, bad-debt exposure, and external collection referrals.
• Analyze aging and transaction data to identify recurring AR errors, control gaps, and workflow improvement opportunities.
• Partner with IT and Accounting on NetSuite exceptions, reporting, testing, and process enhancements.
• Provide weekly collection results, aging analysis, dispute status, and action plans; support month-end reconciliations and deadlines.

Qualifications

• 5+ years of progressive experience in accounts receivable, collections, reconciliation, or related accounting work.
• Experience with both consumer and commercial receivables, including aging, invoices, credit memos, and deposits.
• Proven ability to independently investigate and resolve complex account discrepancies.
• Strong Excel and ERP skills, with excellent written/verbal communication and professional customer-service abilities.
• Strong prioritization, documentation, analytical judgment, and confidentiality.

Preferred Qualifications

• NetSuite experience.
• Background in retail, appliances, kitchen remodeling, construction, builder, or contractor receivables.
• Familiarity with financing, chargebacks, and AR workflow automation.

Compensation & Benefits

• Competitive salary
• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Tuition assistance
• Vision insurance
• Employee discounts
• Wellness resources

Location

• Laurel, Maryland area

Employment Details

• Full-time
• Reporting to: Controller
• Flexible work from home options available