Senior Analyst, Payments Optimization

Overview

A technology company focused on supporting restaurants and local businesses is seeking a Senior Analyst for their Payments Optimization team. This role involves leading initiatives to refine and optimize transaction processing workflows, collaborating with Product, Engineering, and Operations teams to drive significant business impact.

Responsibilities

• Design, build, and maintain automated dashboards for near real-time monitoring of payment health and processing efficiency.
• Perform deep-dive analyses using advanced SQL to identify trends in payment success rates, interchange costs, and processor latency.
• Develop and implement alerting frameworks to detect processing anomalies before they affect merchants.
• Collaborate with Data Engineering and Business Intelligence teams to optimize data schemas and ensure reliable payment metrics.
• Use data insights to propose architectural changes to payment routing and processing logic beyond standard reporting.

Requirements

• Expert proficiency in SQL, including complex queries with CTEs, window functions, and query optimization on large, complex datasets.
• Proven experience building impactful data visualizations and dashboards using tools such as Tableau, Looker, or Sigma.
• Minimum of 3 years in analytics roles involving data modeling and delivering technical insights.
• Strong attention to detail, especially in payment data where small variances are critical.
• Prior experience working with payment gateways, processors, or card networks.

Preferred Qualifications

• Experience with Python or R for data science tasks such as automated data cleaning or statistical modeling.

Compensation & Benefits

• Base salary ranges depending on geographic location:
  • Zone A: $91,000–$146,000 USD
  • Zone B: $79,000–$126,000 USD
  • Zone C: $72,000–$115,000 USD
• Total compensation includes base salary, potential cash bonuses or commissions, equity, and benefits.
• Competitive benefits package designed to support a healthy lifestyle and flexible needs.

Location & Work Model

• Hybrid work model balancing in-person collaboration with individual flexibility.

Additional Information

• The hiring process uses AI tools to assist recruiters and interviewers with administrative tasks, but all hiring decisions are made by people.
• The organization is committed to diversity, equity, and inclusion, providing equitable opportunities and fostering an inclusive culture.
• Reasonable accommodations are available for applicants with disabilities throughout the hiring process.
• Note: For roles in Massachusetts, lie detector tests are not required or permitted as a condition of employment.