Senior AP/AR Specialist

Overview

The Senior AP/AR Specialist supports the financial operations of the BPO Finance team by managing accounts receivable, accounts payable, cash application, vendor payments, and reconciliations. This role ensures accuracy and completeness of financial transactions related to client billing, funding activities, and administrative fees. The specialist partners with internal teams and external stakeholders to resolve issues, improve processes, and maintain compliance with established financial controls.

Responsibilities

• Process and reconcile accounts receivable and accounts payable transactions, ensuring accuracy, completeness, and timely resolution of discrepancies.
• Apply and reconcile cash receipts, client funding, vendor payments, and administrative fee transactions.
• Monitor and reconcile financial activity across billing, funding, eligibility, and claims-related systems.
• Research, investigate, and resolve complex payment, billing, and reconciliation issues.
• Support premium billing, client funding, and financial transaction processes for multiple clients and employer groups.
• Collaborate with Billing, Broker Operations, Account Services, and external partners to ensure accurate financial processing and account maintenance.
• Maintain financial records and supporting documentation in accordance with internal controls, audit requirements, and compliance standards.
• Analyze transaction data and prepare reports to support operational and financial decision-making.
• Identify process inefficiencies, perform root cause analysis, and implement improvements to enhance accuracy and operational effectiveness.
• Utilize financial systems and reporting tools, including Excel and emerging technologies, to streamline workflows and improve reporting capabilities.
• Serve as a subject matter expert for AR/AP processes and provide guidance on financial transactions, reconciliations, and system-related issues.
• Manage multiple priorities and deadlines while maintaining a high level of customer service and transaction accuracy.
• Perform other duties as assigned.

Requirements

• Bachelor's degree in Accounting, Finance, Business Administration, or equivalent work experience.
• 2–4 years of experience in financial operations such as accounting, banking, billing, or related functions, preferably within a BPO/TPA environment in the healthcare industry.
• Minimum 2 years of experience working with and analyzing data.
• Experience with fund flow management, including client funding, claims payments, administrative fees, and account reconciliations.
• Experience supporting premium billing, claims funding, or other client-level financial operations.
• Experience using financial, billing, or claims administration systems; experience with Great Plains and/or QicLink preferred.
• Advanced Microsoft Excel skills, including reconciliation, data validation, analysis, and reporting.
• Strong analytical and problem-solving skills with the ability to identify and resolve discrepancies across multiple systems.
• Experience supporting audits, financial controls, and compliance-related processes preferred.
• Ability to leverage reporting and automation tools such as Power BI, Power Apps, AI-enabled tools, or similar technologies to improve operational efficiency.
• Excellent organizational, communication, and time management skills.
• Ability to work independently and effectively manage multiple priorities in a fast-paced environment.

Competencies

• Accountability
• Communication
• Customer Service Orientation
• Functional/Technical Skills
• Quality Focus
• Time and Task Management

Physical Demands

• This is a standard desk role requiring extended sitting and computer work.

Work Environment

• Remote position.
• Reliable internet connection required, preferably cable broadband or fiber optic with speeds of at least 100Mbps download/25Mbps upload.

Compensation & Benefits

• Competitive total rewards package including Medical, Dental, Vision, Life and Disability Insurance.
• Generous paid time off.
• Tuition reimbursement.
• Employee assistance program (EAP).
• Technology stipend.

Compensation is contingent upon meeting qualifications and successful completion of the interview process. Pay ranges and benefits offerings may be amended at the organization's discretion.