Senior Billing Specialist

Overview

The Order-to-Cash (OTC) team manages the end-to-end process that converts customer agreements into billed, collected, and reported revenue. This includes customer account setup, contract and billing configuration, invoice generation, payment processing, accounts receivable, collections, dispute resolution, reconciliation, and reporting.

The Senior Billing Specialist plays a key role in this team, responsible for accurate and timely preparation of customer invoices, contract processing, and billing documentation across various product lines and billing models. This position also manages critical billing queues, standard operating procedures, key customer accounts, and supports cross-functional projects.

Responsibilities

• Process contracts across all product lines for a global customer base, including direct and indirect commercial and government contracts
• Handle all deal types: new business, add-ons, renewals, replacements, terminations, extensions, hybrid, and transition models
• Execute month-end and mid-month billing cycles for SaaS, license, and services products, covering new business, adjustments, and renewals
• Assist with Finance Queue and Salesforce billing tickets to ensure timely resolution of billing inquiries and issues
• Manage customer usage commit balances, license extensions, and new license requests
• Maintain and update Billing Standard Operating Procedures (SOPs); assist with team onboarding and training
• Identify and drive billing process improvements, including adoption of AI tools and automation to reduce manual effort and increase accuracy
• Lead or assist with billing-related projects such as testing pricing changes, billing methodologies, new product launches, and process improvements
• Own key customer accounts and act as a subject matter expert for billing inquiries and escalations
• Collaborate cross-functionally with Revenue Accounting, Deal Desk, Sales Operations, and Legal to ensure efficient and accurate transaction processing
• Support ad-hoc projects, periodic external audits, and cross-functional initiatives
• Contribute to a global team environment focused on teamwork, support, and guidance

Requirements

• Minimum 5 years of invoicing and billing experience, preferably with SaaS products, usage-based billing models, and a global customer base
• Proficiency with financial software, large ERP systems, billing and revenue management tools; experience with Zuora, Salesforce, and Workday preferred
• Proven track record of implementing process improvements using technology and tools
• Advanced skills in Microsoft Office applications
• Strong teamwork and collaboration skills, including managing tasks across multiple participants
• Highly organized and detail-oriented with ability to manage multiple priorities and deadlines in a fast-paced environment
• Strong analytical and problem-solving abilities
• Excellent verbal and written communication skills, capable of collaborating positively with cross-functional teams and senior leadership
• Experience in a high-growth SaaS, software, or technology-related company is a plus
• Bachelor’s degree in Business, Finance, or Accounting preferred

Compensation & Benefits

• Competitive base salary ranging from $60,000 to $90,000
• Annual performance bonus
• Long-term incentives

Final salary offers will consider experience, skills, qualifications, and internal pay equity. Hiring at the top of the range is uncommon to allow for future salary growth.

Location

This is a remote/hybrid position.