Senior Billing Specialist

Overview

The Order-to-Cash (OTC) team manages the end-to-end process that converts customer agreements into billed, collected, and reported revenue. This includes customer account setup, contract and billing configuration, invoice generation, payment processing, accounts receivable, collections, dispute resolution, reconciliation, and reporting.

The Senior Billing Specialist plays a key role within the OTC team, responsible for accurate and timely preparation of customer invoices, contract processing, and billing documentation across various product lines and billing models. This position owns critical billing queues, standard operating procedures, and key customer accounts, while supporting cross-functional projects.

Responsibilities

• Process contracts across all product lines for a global customer base, including direct and indirect commercial and government contracts
• Manage all deal types: new business, add-ons, renewals, replacements, terminations, extensions, and hybrid/transition models
• Execute month-end and mid-month billing cycles for SaaS, license, and services products, covering new business, adjustments, and renewals
• Assist with Finance Queue and Salesforce billing tickets to ensure timely resolution of billing inquiries and issues
• Manage customer usage commit balances, license extensions, and new license requests
• Maintain and update Billing Standard Operating Procedures (SOPs); assist with team onboarding and training
• Identify and implement opportunities to improve billing process efficiency, including adoption of AI tools and automation
• Lead or support billing-related projects such as pricing changes, billing methodology updates, new product launches, and process improvements
• Own key customer accounts and act as a subject matter expert for billing inquiries and escalations
• Collaborate cross-functionally with Revenue Accounting, Deal Desk, Sales Operations, and Legal to ensure efficient and accurate transaction processing
• Support ad-hoc projects, periodic external audits, and cross-functional initiatives
• Contribute to a global team environment focused on teamwork, support, and guidance

Requirements

• Minimum 5 years of invoicing and billing experience, preferably with SaaS products, usage-based billing models, and a global customer base
• Proficiency with financial software, large ERP systems, billing and revenue management tools; experience with Zuora, Salesforce, and Workday preferred
• Proven track record of implementing process improvements and leveraging technology
• Advanced skills in Microsoft Office applications
• Strong teamwork and collaboration skills, including managing tasks across multiple participants
• Highly organized and detail-oriented with ability to manage multiple priorities and deadlines in a fast-paced environment
• Strong analytical and problem-solving abilities
• Excellent verbal and written communication skills, capable of collaborating effectively with cross-functional teams and senior leadership
• Experience in a high-growth SaaS, software, or technology-related company is a plus
• Bachelor’s degree in Business, Finance, or Accounting preferred

Compensation & Benefits

• Competitive base salary ranging from $60,000 to $90,000
• Annual performance bonus
• Long-term incentives

Final salary offers will consider experience, skills, qualifications, and internal pay equity. Hiring at the top of the range is uncommon to allow for future salary growth.

Location

Remote/Hybrid

Required Skills

Accounts Receivable (AR), Billing, Communication, Customer Service, Data Entry, Enterprise Resource Planning (ERP) Systems, Invoices, Microsoft Excel, Payment Processing