Senior Collections Analyst

Overview

This role is responsible for collections strategy and execution for a defined portfolio of the organization’s largest and most complex U.S. Enterprise and Strategic customers. These accounts require dedicated, high-touch coverage due to their scale, contractual or billing complexity, relationship sensitivity, or elevated financial risk.

This is a senior individual-contributor role with no direct reports. Portfolio assignments are based on portfolio complexity, customer needs, and business risk; routine or standardized accounts may remain in shared-service workflows.

Responsibilities

• Own end-to-end collections strategy and execution for a portfolio of large U.S. Enterprise and Strategic customers, prioritizing actions based on:
  • Amount and aging
  • Payment behavior
  • Dispute status
  • Risk level
• Build and maintain customer-specific collection plans, stakeholder maps, payment timelines, and escalation paths; serve as a trusted collections contact for customer finance and accounts-payable stakeholders.
• Secure, document, and actively monitor promises to pay; follow through on missed commitments and escalate material risks promptly.
• Partner with Account Management, Customer Success, Billing, Revenue Accounting, and Order Management to resolve invoice, contract, purchase-order, service, and payment-blocking issues.
• Maintain strong customer partnership while ensuring consistent follow-through on contractual payment obligations; communicate risks and next steps professionally.
• Maintain accurate account notes, invoice status, dispute reasons, payment commitments, and collection forecasts in the systems of record.
• Provide reliable cash, aging, and at-risk-account updates; explain forecast changes, material variances, and expected timing of collections to leadership and cross-functional partners.
• Identify and escalate credit, delinquency, and bad-debt risks; contribute account-level analysis to reserve, write-off, and close discussions with Revenue Accounting.
• Lead or contribute to reviews of high-risk and strategically important accounts, aligning owners and actions across teams until issues are resolved.
• Identify recurring process, policy, reporting, and system issues that slow collections; recommend practical improvements and help test or implement scalable fixes and automation.
• Coordinate with the broader global collections team on account handoffs, coverage, and escalation criteria to ensure consistent customer context and clear account ownership.

Requirements

• 5+ years of experience in Collections, Accounts Receivable, or Finance Operations
• Deep experience designing and scaling collections processes, including automation, dunning strategy, and high-volume, low-touch recovery models
• Experience using automation and AI to improve workflow design, prioritization, and collections outcomes
• Experience managing day-to-day portfolio health, including account health, invoice status, collections forecasting, and timely cash application
• Experience with international collections across markets such as Canada and the UK/EU
• Strong analytical skills and sound business judgment; ability to use data to drive decisions and outcomes
• Ability to partner effectively across Revenue Accounting, Billing, Order Management, and customer-facing Account teams
• Demonstrated success managing Enterprise and Strategic collections in a relationship-sensitive environment
• Deep experience with Zuora Billing is strongly preferred; experience with other billing or ERP platforms is a plus
• Bachelor’s degree in Finance, Accounting, Business, or a related field

Compensation & Benefits

• United States compensation range: $88,000—$121,000 USD
• Benefits may include:
  • Health, pharmacy, optical and dental care benefits
  • Paid time off and sick time off
  • Short-term and long-term disability coverage
  • Life insurance
  • 401k contribution
• Benefits are subject to eligibility requirements.

Location

United States

Additional Information

• Some interviews or new-hire training sessions may be held in person at one of the organization’s global offices.
• The applicant must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations. The organization’s policy requires employees to be authorized to receive access to its products and technology.
• Depending on role and primary work location for U.S.-based roles, employees may be required to execute a non-compete covenant (with exceptions including lawyers, interns, employees working in CA, MN, MT, ND, OK, or where prohibited by law). Non-compete terms in other jurisdictions are subject to applicable statutory requirements.