Senior E-Billing Specialist - Remote

Overview

A legal services organization is seeking a Senior E-Billing Specialist to manage all aspects of invoice submissions via e-billing and resolve related issues for e-billed clients. This role offers the option to work 100% remotely, with a preference for candidates located in the Pacific and Mountain Time zones.

Responsibilities

• Prepare LEDES files for submission to clients through web-based e-billing systems or email, troubleshooting and resolving errors.
• Assist with e-billing for complex clients by reviewing final invoices for accuracy, data integrity, and compliance with client billing guidelines.
• Ensure invoices have proper approvals consistent with firm policies and procedures.
• Monitor invoice validations, approvals, reductions, and rejections; research and resolve reduced or rejected invoices.
• Initiate corrective actions and communicate with billing attorneys and clients as needed.
• Collaborate with clients and third-party vendors to implement new and existing clients for e-billing.
• Provide technical support and customer service to billing attorneys and staff regarding e-billing processes, submissions, and compliance.
• Track approved timekeepers and rates; upload new timekeepers and rate increases in various e-billing systems in coordination with the pricing team.
• Calculate and submit monthly accruals to clients via multiple e-billing systems.
• Work with the collections team to reconcile accounts.
• Perform other duties as assigned.

Requirements

• Minimum of five years' experience with legal e-billing in a large law firm.
• Experience with major e-billing systems such as Legal Tracker, CounselGO, Brightflag, TyMetrix, Collaborati, BillingPoint, CounselLink, Passport, Legal eXchange, etc.
• Intermediate Excel skills, including vLookup and Pivot Tables.
• Proficiency with Outlook and AdobePro.
• Strong attention to detail, commitment to quality and accuracy, and ability to prioritize and meet strict deadlines in a fast-paced, high-volume environment.
• Proactive work style with solid analytical and problem-solving skills.
• Ability to work independently and contribute to a team environment.
• Excellent interpersonal, written, and oral communication skills with attorneys, staff, vendors, and clients.
• Ability to maintain confidentiality.
• Flexibility to work overtime as required.

Preferred Qualifications

• Experience with eBilling Hub and Elite 3E.
• Familiarity with minor e-billing systems.
• AA or BA degree preferred.

Compensation & Benefits

• This position is eligible for an annual discretionary bonus.
• Benefits include a 401(k) plan, medical, dental, and vision insurance.
• Accrued paid time off starting at 20 days annually.
• Personal medical and parental leave.
• Up to ten paid holidays.
• Family care benefits.

Compensation Ranges by Location

• San Francisco Bay Area: $91,220 to $135,540 annually
• Colorado: $71,470 to $106,190 annually
• Illinois: $75,430 to $112,080 annually
• Los Angeles: $83,230 to $123,670 annually
• San Diego: $82,180 to $122,100 annually
• Washington state: $75,390 to $112,020 annually

Location

Remote option available; preference for candidates in Pacific and Mountain Time zones.