Overview
Remote (US)
This role supports the end-to-end renewal forecasting and retention analytics for SaaS product lines, providing forward-looking insights to drive financial planning and retention strategy.
Responsibilities
- Renewal forecasting: Own the end-to-end renewal forecasting process; architect and validate forecast models for churn, renewal rates, and retention outcomes with high precision. Use forward-looking analysis to inform financial planning and strategic decision-making.
- Retention trend analysis: Analyze retention metrics and trends for designated SaaS product lines. Provide timely, actionable insights to Retention Analytics and Customer Retention leaders, collaborating with stakeholders across teams and management levels. Own weekly pacing updates and monthly/quarterly reviews.
- Proactive insights: Perform deep-dive variance analysis to identify root causes behind retention performance versus targets. Anticipate follow-up questions and proactively deliver recommendations that influence business strategy.
- Reporting & data integrity: Reconcile retention data on a weekly/monthly basis, manage manual data adjustments, and ensure accuracy and timeliness of reporting. Work with large, complex data sets and company databases to extract meaningful findings and optimize analytics workflows.
Requirements
- Bachelor’s degree in Finance, Business, Economics, or a related field; advanced degree a plus.
- 5+ years’ experience in FP&A or similar financial analysis roles in SaaS or subscription-based business models; strong understanding of SaaS KPIs/metrics.
- Expert-level financial modeling and data manipulation.
- Exceptionally self-motivated, detail-oriented, and intellectually curious; demonstrated ability to handle ambiguity and high workload in a fast-paced environment.
- Advanced strategic thinking and problem-solving skills; comfortable working with abstract concepts and fragmented data to create actionable recommendations.
- Ability to work effectively across teams and departments, communicating complex concepts to both technical and non-technical audiences.
Compensation & Benefits
- Annual Base Salary Range: $98,000.00 - $151,000.00 (full-time equivalent)
- Compensation determined based on location, experience, and the pay of employees in similar positions.
- Eligible for a variable pay component and benefits.
Benefits may include:
- Comprehensive health benefits
- Generous paid time off, including paid holidays, volunteer days, quarterly self-care days, and company-designated no-meeting days
- Tuition reimbursement and access to instructor-led and on-demand learning and development programs
- Thrive Global Wellness Program, including a confidential Employee Assistance Program (EAP), a wellness app, and one-on-one wellness coaching
- Employee-led communities and programs, including Employee Resource Groups (ERGs), GoTo Gives, and charitable matching
Specific benefits and offerings may vary by country in line with local regulations and market practices.