Senior Lease Analyst (Rent)

Overview

This remote role supports lease administration functions for medium to large, high-complexity accounts, often within a global account management framework. The position emphasizes global rent presentment and/or rent payment activities.

Responsibilities

• Serve as the main point of contact for clients and internal stakeholders regarding global lease administration matters.
• Understand client business objectives, real estate portfolio strategy, and service expectations.
• Maintain thorough understanding of client agreements for assigned accounts, including scope of work boundaries, fee structure, billing frequency, and payee information; ensure contract details are correctly entered and maintained in WorkTrac.
• Conduct regular meetings and reviews with clients to present portfolio updates, key metrics, and performance reports.
• Develop and maintain client governance programs (e.g., reporting cadence, communication methods, business reviews).
• Track and communicate expirations, option exercise dates, and other critical information.
• Work toward achieving a net promoter score representative of strong service delivery and client relationships.
• Manage client escalations and ensure timely issue resolution.
• Identify account-related risks, formulate mitigation strategies, and project manage solutions.
• Ensure the global team delivers services in accordance with client-specific processes and contract terms.
• Participate in presentations for new and existing clients for new business pitches.
• Manage assignments and delegation of database management tasks to global team members.
• Establish weekly calls and internal communication cadence with the global lease administration team to review work, discuss outstanding issues, and determine next actions.
• Prepare and lead with impactful communication and professional presence.
• Foster effective communication and engage team members to promote collaboration.
• Maintain and/or oversee abstraction or input of rental obligations and other important lease information per client abstraction standards for assigned accounts.
• Provide final QC for the abstraction process as required for assigned accounts.
• Demonstrate working knowledge of platforms and tools including Colliers360, dashboards, and WorkTrac.
• Confirm and approve monthly client billing, including ensuring pass-through expenses are billed in accordance with contract terms and internal process.
• Manage vendor relationships: review and validate invoices against lease terms, identify discrepancies, and partner with vendors to resolve variances.
• Review recovery clauses; set up recovery pools; calculate actual recovery expenses for each tenant; and review caps, base years, and non-standard exclusions.
• Prepare and review lease-related financial statements, disclosures, reports, and monthly rental payment schedules and reconciliations as required.
• Produce variance reports comparing budgeted versus actual rent obligations.
• Experience overseeing 3rd party utility management payments.
• Track and collaborate on TI allowance disbursements and landlord obligation fulfillment.
• Maintain lease accounting records in accordance with US GAAP (ASC 842) and IFRS 16 within lease management platforms.
• Ensure compliance with lease accounting standards and company policies.
• Track accounts receivable for assigned clients and escalate as needed.
• Reconcile accounts with outstanding balances and work with landlords and clients to resolve disputes (e.g., landlord ledger reconciliations).
• Assist with internal and external audits.
• Monitor, review, and approve rent, CAM, operating expense, tax, and insurance payments to landlords, including reviewing leases to ensure accuracy of charges.
• Review and validate Consumer Price Index (CPI) adjustments provided in legal documents.
• Maintain file systems and database data integrity for tenant and lease tracking.
• Maintain a record of exceptions and resolve them within the database.
• Assist the transition manager with new account onboarding and transition processes for assigned accounts.
• Maintain account process, procedures, and playbooks in collaboration with the Director to ensure consistency and compliance with departmental requirements.
• Demonstrate a general understanding of AI technology and openness to adapting to evolving technology.

Requirements

• 5+ years of relevant experience in commercial real estate lease administration and/or accounting and property management, working in either or both the landlord or tenant sector.
• Associate or bachelor’s degree in business, accounting, real estate, or similar field preferred.
• Working experience with commercial real estate database applications such as Visual Lease, APEX, ProLease, CoStar, WorkTrac, Lucernex, Planon, Manhattan, or other portfolio management database systems.
• Expertise and documented success working on multi-line global accounts with 1,000+ leases and a global account management structure.
• Intermediate proficiency with Microsoft Office tools (Word, PowerPoint, Excel, OneNote, etc.).
• Thorough knowledge of FASB/IFRS accounting rules and general accounting principles preferred.
• Must be effective working independently (preferably remotely) and have strong time management skills.

Preferred Qualifications

• Thorough knowledge of FASB/IFRS accounting rules and general accounting principles preferred.

Compensation & Benefits

• Approximate Compensation Range: $75,000 to $85,000
• Benefits include (for employees and eligible family members):
  • Employer-subsidized medical options including RX, dental, and vision
  • Employer-paid basic life/AD&D insurance
  • Short-term and long-term disability
  • 401(k) plan with employer match
  • 10 days of sick leave and a minimum of 15-days vacation annually
  • Certain senior-level roles may be eligible for unlimited time off
  • 10 paid holidays plus two personal flex days per calendar year
  • Paid parental leave: 12 weeks for birth parents and 4 weeks for non-birth parents (including adoptive/foster parents), available after successful completion of 90 days of employment
  • Additional benefits may be available under applicable state law

Location

• Remote working arrangement out of various locations listed above.

Additional Information

• Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.
• Direct applicants only; no agencies.
• This posting is for an existing vacancy within the organization.
• Applications will be accepted on an ongoing basis.
• In Massachusetts, it is unlawful for an employer to require or administer a lie detector test as a condition of employment or continued employment.
• Equal opportunity employer; reasonable accommodations are available for applicants who need them to complete a job application, pre-employment testing, a job interview, or to otherwise participate in the hiring process.