Senior Order Management Analyst

Overview

Order Management supports the order-to-cash workflow that converts contracts into revenue. This role sits within the Revenue Operations team in Accounting and is responsible for order form review, invoicing, and billing support for Sales and Support for a global customer base. As the organization scales, the team is building out the order-to-cash process for what comes next, with this position taking ownership of the most complex orders and helping shape how orders are processed, reviewed, and automated.

This is a full-time role that can be held from one of our US hubs or remotely in the United States.

Responsibilities

• Own the order process end to end, from contract review and order entry through invoicing, ensuring orders are processed accurately and within SLA (including complex orders requiring validation for completeness, accuracy, and policy compliance)
• Serve as a go-to resource for Sales and Support on billing and invoicing questions; partner with cross-functional teams to investigate discrepancies and booking blockers across systems and follow up to conclusion
• Conduct detailed reviews of routine orders processed by other analysts and BPO partners, identify error patterns, and drive them to resolution
• Play a key role in UAT for new products, SKUs, pricing models, and billing system releases, including:
  • Writing and executing test scripts
  • Running end-to-end tests from order through billing
  • Documenting bugs clearly
  • Working with cross-functional partners to resolve issues
• Support month-end and quarter-end close, including reconciliations, accruals, and data integrity across systems while maintaining SOX controls, audit documentation, and the SOPs and test cases for assigned areas
• Take ownership of ad-hoc projects related to process improvement, system upgrades, or controls enhancements across the order-to-cash lifecycle

Requirements

• 3+ years of experience in order management, order-to-cash, billing operations, or revenue operations at a SaaS company
• Hands-on experience with Salesforce (RLM or CPQ), an ERP such as NetSuite, and a payment processor such as Stripe
• Clear understanding of how order entry decisions flow downstream into billing and revenue
• Advanced Excel and Google Sheets skills, including pivots, XLOOKUP, and reconciling large datasets across systems, plus comfort using data query tools
• Exceptional attention to detail and a track record of producing quality work under quarter-end pressure
• Excellent written and verbal communication with both finance and non-finance audiences

Preferred Qualifications

Not specified.

Compensation & Benefits

• Hourly Base Pay Range: $50.50—$73.60 USD

The employer offers equity to employees and a competitive benefits package, including:

• Health, dental, and vision coverage
• Retirement benefits with company contributions
• Parental leave and reproductive or family planning support
• Mental health and wellness benefits
• Paid time off, including paid sick leave and holidays in compliance with applicable federal, state, and local laws (including requirements of the Washington Minimum Wage Act and related regulations)
• For non-exempt employees: PTO accrued at a rate equivalent to 15 days per year for full-time employees; accrued PTO may be used for vacation or personal time, subject to company policy and manager approval
• For non-exempt full-time employees: 10 paid sick days annually
• Additional benefits may include company recharge days, cell phone and home internet reimbursements, and lifestyle spending accounts
• Sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles

All compensation and benefits are subject to applicable plan terms and may be modified by the employer at any time, consistent with applicable law.

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.

Location

Full-time role, held from one of the company’s US hubs or remotely within the United States.

Equal Opportunity & Accessibility

Equal opportunity workplace with nondiscrimination protections regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or other legally protected characteristics.

Reasonable accommodations are available for qualified individuals with disabilities to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment.

Additional Hiring Process Notes

• Candidates are required to keep their cameras on during video interviews.
• If hired, in-person onboarding is required.

Application limits:

• Candidates may submit up to 5 applications during any rolling 30-day period.
• Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.
• After the applicable days pass, candidates may apply again.