Senior Payroll Service Delivery Lead (US)

Overview

A company operating in the human resources technology sector is seeking a Senior Payroll Service Delivery Lead (US). This role focuses on applying expert knowledge of US payroll legislation to support multiple teams including Product, Customer Experience, Professional Services, and Go-To-Market. The position ensures payroll compliance and practical implementation, serving as the key authority on payroll legislation and providing guidance, training, and support. The role also influences internal strategy and helps develop a compliant, scalable payroll offering.

Responsibilities

• Lead the payroll advisory function as the central authority on payroll legislation
• Interpret and translate complex payroll laws into actionable guidance for various teams
• Maintain internal payroll legislation frameworks for consistent application
• Provide scalable training, documentation, and briefings on payroll compliance
• Collaborate with Product teams to integrate payroll expertise into feature design
• Support Implementation and Professional Services with payroll expertise and practical use cases
• Set compliance standards for Managed Services and Payroll Operations
• Serve as senior escalation point for complex legislative payroll issues
• Define positions on ambiguous legislation balancing risk and business needs
• Align legislative interpretation with external partners and providers
• Act as a knowledge bridge between legislation, customer expectations, and technical capabilities
• Advise clients and internal stakeholders on complex payroll scenarios and best practices
• Monitor legislative changes and assess their impact on operations and products
• Influence strategic decision-making through payroll compliance thought leadership
• Contribute to developing a compliant, scalable payroll offering meeting global standards

Qualifications

• 10+ years of hands-on US payroll experience in complex, multi-state environments
• Proven experience managing payroll processes or service delivery frameworks
• Background in fast-paced, scaling environments; SaaS and managed services preferred
• Expert knowledge of payroll compliance, risk, and audit requirements
• Ability to work cross-functionally and influence without direct authority
• High ownership mindset and ability to operate independently
• Experience with integrated payroll solutions (HRIS plus payroll platforms) preferred

Compensation & Benefits

• Base salary range: $110,000 to $142,000 per year
• Final compensation package will be determined based on experience, skills, and other relevant factors

Equal Opportunity

The employer is an equal opportunity organization committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Location

This is a US-based role with responsibilities focused on US payroll legislation.