Senior Payroll Tax Specialist

Overview

A leading provider of comprehensive human resources solutions for small to midsize businesses is seeking a Sr. Payroll Tax Specialist. This role involves providing timely and accurate support for multi-state payroll tax-related activities.

Responsibilities

• Partner with internal colleagues, clients, and customers to resolve case creation/closure and service orders
• Handle case inquiries, follow-ups, email support, and phone queue support
• Resolve moderate complexity, high volume tasks related to workflow as assigned
• Communicate internally and externally via client cases, email, and telephone as primary customer support for Payroll Tax Compliance, Reporting, and W2 support
• Use Salesforce proficiently to document customer inquiries and resolutions
• Process various payroll tax data tasks such as payments, reports, check requests, registrations, and filings
• Escalate identified customer concerns or tax changes to leadership
• Support newer specialists as a subject matter expert (SME)
• Perform other duties as assigned
• Comply with all policies and standards

Requirements

Education

• General education, vocational training, and/or on-the-job training required

Experience

• Typically 4+ years of payroll tax experience required

Skills and Abilities

• Strong attention to detail with ability to produce accurate, quality work
• Excellent interpersonal and communication skills
• Strong analytical, organizational, and problem-solving skills
• Proficient in Microsoft Office Suite
• Proficient understanding of US payroll tax including federal, state, and local laws and regulations
• Ability to maintain a high level of confidentiality
• High commitment to professional ethical standards and a diverse workplace
• Ability to follow established procedures in a timely manner

Licenses and Certifications

• Certified Payroll Professional (CPP) preferred
• Fundamental Payroll Certificate preferred

Compensation and Benefits

• Salary range for the preferred location (Atlanta, GA) is $25.24 to $42.93 per hour
• Final salary offer based on skills, education, work location, and experience
• Potential bonuses consistent with corporate bonus plans
• Benefits for permanent full-time employees include medical, dental, and vision plans; life and disability insurance; 401(k) savings plan; employee stock purchase plan; eleven company-observed holidays; paid time off; and a comprehensive leave program

Location

• Preferred location: Atlanta, GA
• All qualified external applicants will be considered for an in-office role based in Atlanta
• Internal candidates are encouraged to apply and consider relocation to Atlanta; remote hire may be considered at the employer’s discretion

Work Environment

• Work in a clean, pleasant, and comfortable office or home setting
• Reasonable accommodations may be made to enable persons with disabilities to perform essential functions

Equal Opportunity

This employer is an Equal Opportunity Employer and does not discriminate based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status, or other legally protected characteristics. Applicants with disabilities requiring accommodation during the application process should request assistance accordingly.