Senior Specialist, Outsource Payroll (ADP RUN)

Overview

This role supports client payroll services within a professional advisory and CPA services environment. The position involves ensuring accurate payroll processing in clients’ payroll systems, advising clients on payroll matters, and assisting with implementation and technology needs.

Responsibilities

Client Service & Deliverables

• Ensure client payroll information is accurate within the client’s specific payroll system and resolve any discrepancies
• Review and/or process payrolls in a timely manner to meet client deadlines, including:
  • Updating employee records
  • Calculating/paying bonuses or severance
  • Reviewing accuracy of federal and state income tax calculations
  • Reconciling payroll deposits, tax withholdings, wage garnishments, etc.
• Prepare reports of employee earnings, taxes, deductions, and the employer’s contribution for social security and unemployment

Client Service

• Establish strong, trusted client relationships by effectively consulting with clients on payroll-related matters
• Maintain confidentiality of employee data
• Accurately convey detailed information in both written and verbal format
• Provide technical software support to clients
• Identify and accurately capture out-of-scope work
• Identify new opportunities to expand services to clients

Implementation & Technology

• Serve as an additional resource to the implementation team when needed
• Interview clients to understand payroll needs
• Manage new client implementation projects, ensuring timely completion and client satisfaction
• Train clients on payroll processes as necessary

Individual and Team Development

• Support new hires and/or less experienced staff regarding clients, software, payroll, and/or processes
• Provide honest feedback to new hires/less experienced staff in a timely manner
• Help build team capabilities and knowledge by sharing insights and lessons learned
• Research and maintain product knowledge on ADP software platforms
• Maintain current knowledge of local, state, and federal practices and laws

Requirements

• 3 years relevant payroll experience required
• Bachelor’s degree or experience in lieu of degree
• Working knowledge of Outlook and Microsoft Office Suite
• Highly detail oriented and focused on accuracy
• Strong organization and time management skills
• Strong adaptability and multi-tasking skills
• Ability to effectively work in a deadline-driven environment serving multiple clients
• Ability to provide exceptional client service
• Strong written and verbal communication skills; communicates professionally with all levels
• Ability to learn new technology and processes quickly
• Ability to learn from experiences and integrate new knowledge and skills into daily work and share with colleagues as appropriate

Preferred Qualifications

• CPP preferred
• Experience with ADP RUN software and implementation experience

Compensation & Benefits

• Pay range: $55,000 to $91,500
• Actual compensation depends on factors including skills, experience, qualifications, professional certifications, work arrangements, geographic location, and other business needs.
• It is not typical for an individual to be hired at or near the top of the range.
• Compensation and benefits are offered to eligible employees.

Location

Please discuss the work location status with the employer’s talent acquisition professional to understand the requirements for the opportunity being explored.