Senior Specialist, Outsource Payroll (ADP RUN)

Overview

This role supports client payroll services, reporting, and implementation activities. Responsibilities include ensuring payroll accuracy in clients’ payroll systems, preparing payroll-related reporting, providing client consulting and technical support, and assisting with new client implementations and training.

Responsibilities

Client Service & Deliverables

• Ensure client payroll information is accurate within each client’s specific payroll system and resolve any discrepancies.
• Review and/or process payrolls in a timely manner to meet client deadlines, including:
  • Updating employee records
  • Calculating and paying bonuses or severance
  • Reviewing the accuracy of federal and state income tax calculations
  • Reconciling payroll deposits, tax withholdings, wage garnishments, and related items
• Prepare reports of employee earnings, taxes, deductions, and employer contributions for social security and unemployment.

Client Service

• Build strong, trusted client relationships by effectively consulting with clients on payroll-related matters.
• Maintain confidentiality of employee data.
• Accurately convey detailed information in both written and verbal formats.
• Provide technical software support to clients.
• Identify and accurately capture out-of-scope work.
• Identify new opportunities to expand services to clients.

Implementation & Technology

• Serve as an additional resource to the implementation team when needed.
• Interview clients to understand payroll needs.
• Manage new client implementation projects, ensuring timely completion and client satisfaction.
• Train clients on payroll processes as necessary.

Individual and Team Development

• Support new hires and/or less experienced staff regarding clients, software, payroll, and processes.
• Provide honest feedback to new hires/less experienced staff in a timely manner.
• Help build team capabilities by sharing insights and lessons learned.
• Research and maintain product knowledge on ADP software platforms.
• Maintain current knowledge of local, state, and federal practices and laws.

Requirements

• 3 years of relevant payroll experience required.
• Bachelor’s degree or experience in lieu of degree.
• Experience with ADP RUN software and implementation experience.
• Working knowledge of Outlook and Microsoft Office Suite.
• Highly detail oriented and focused on accuracy.
• Strong organization and time management skills.
• Strong adaptability and multi-tasking skills.
• Ability to effectively work in a deadline-driven environment serving multiple clients.
• Ability to provide exceptional client service.
• Strong written and verbal communication skills; professionally communicates with all levels.
• Ability to learn new technology and processes quickly.
• Ability to learn from experiences, integrate new knowledge and skills into daily work, and share with colleagues as appropriate.

Preferred Qualifications

• CPP preferred.

Compensation & Benefits

• Pay range: $55,000 to $91,500.
• The stated range represents a good-faith and reasonable estimate of compensation at the time of posting. Actual compensation will depend on factors such as skills, experience, qualifications, professional certifications, work arrangements, geographic location, and other business and organizational needs.
• It is not typical for an individual to be hired at or near the top of the range.
• Compensation and benefits package offered to eligible employees.

Location

Work location status and requirements should be discussed with a talent acquisition professional to understand the requirements for the specific opportunity being explored.