Services Manager, General Ledger

Overview

The organization is seeking a Services Manager, General Ledger responsible for end-to-end delivery of General Ledger solutions through a team of consultants. This role includes project staffing, customer relationship management, and people management, with involvement in developing the General Ledger practice. The manager may also participate in the sales cycle to determine scope and effort and set expectations for project delivery.

Responsibilities

• Ensure team targets are met.
• Manage a group of employees to support on-time delivery of projects primarily in North America.
• Support the sales cycle through scoping and approval of solutions.
• Collaborate with partners and provide sponsorship and governance on partner-led implementations.
• Partner with Service Delivery Managers and support teams to promote user adoption and effective use of the General Ledger Guided methodology.
• Adhere to high quality standards in project delivery using established tools, techniques, and methodology.
• Manage customer relationships and provide team oversight through implementations.
• Support project staffing and resource management.
• Motivate teams to document solutions and contribute to internal knowledge sharing.
• Provide thought leadership to resolve customer and business challenges and proactively address project escalations.
• Participate in internal departmental and cross-departmental initiatives.
• Manage and support experienced resources to execute effectively and meet practice objectives.
• Leverage shared implementation services and subject matter experts to augment core team skills.
• Provide coaching and mentoring to improve performance and support career development.
• Build team expertise and confidence through real-time feedback, coaching, and effective training plans.
• Perform day-to-day administrative tasks, including project and practice reporting updates, vacation scheduling, expense reporting, and similar responsibilities.

Requirements

• Bachelor’s degree or equivalent experience.
• Strong knowledge of accounting principles (asset).
• Experience in human capital management applications consulting (preferred).
• 5+ years in a Consultant role (Dayforce experience is an asset).
• Strong background leading software implementation projects.
• Demonstrated experience translating customer business requirements into workable software solutions.
• Proven experience in change management.
• Mastery in Microsoft Office products.
• Consulting and management experience in a SaaS / Cloud computing environment.
• Ability to effectively implement modules (Dayforce modules is an asset).
• Ability to sell the value of the General Ledger implementation methodology.
• Excellent customer relationship and business acumen.
• Demonstrates full competence in business function.
• Ability to provide direction to multiple projects and manage competing priorities.
• Excellent organization, communication, and collaboration skills; ability to translate issues into business impacts and propose solutions that produce win-win outcomes.
• Ability to effectively manage resources and performance to meet current and future demands.
• Ability to coach and mentor consultants on consulting, solution delivery, and change control tools and techniques.
• Ability to work collaboratively with the Sales team to provide implementation scoping and delivery guidance in the sales cycle.

Preferred Qualifications

• Human capital management applications consulting experience.
• Experience in a Consultant role (5+ years).
• Dayforce experience.
• Ability to implement Dayforce modules.

Compensation & Benefits

• Salary range is provided as a guide only; final compensation may vary based on factors including bonuses/incentives, experience, skills, budget, and location.
• Medical, dental, and life insurance.
• 401k plan (plus match).
• Unlimited Time Away From Work (in lieu of accrued vacation time).
• 10 paid US holidays.
• Up to 80 hours of paid sick time.
• 17 weeks of paid parental leave, subject to the terms of the applicable policy or program.

Location

This role is primarily focused on project delivery in North America.

The organization is headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.