Services Operations Sr. Analyst

Overview

The organization is seeking a Services Operations Lead to support its Financial Services customers.

This role supports services focused on leading-edge technologies, including Network Automation and Infrastructure as Code, expansion of DevOps into infrastructure operations, and Cybersecurity/resiliency and AIOps.

Responsibilities

• Lead business operations for Services from Sales through Delivery
• Partner closely with Account Leadership, Sales, Contract Management, Finance, Project Coordinators, and Delivery Leads
• Own account financials and forecasting, including reconciliation of project financials
• Support the account team with SOW and change order reviews
• Manage operations from opportunity pursuit through project delivery
• Develop and manage account processes and procedures covering:
  • Opportunity management
  • Solution pricing
  • Contract management
  • Financial management
  • Resource management
  • Consolidation and standardization of core account activities
• Assist Sales and Delivery leads to ensure consistent and timely application of Services operations processes
• Prepare materials for weekly, monthly, and quarterly Services portfolio reviews
• Assist with overall account operations as needed

Requirements

• 1–3+ years of management experience
• 3–5 years of overall professional experience
• Experience working inside of a Management Consulting/IT Services Organization
• Strong leadership, diplomatic, and motivational skills, including the ability to lead up, across, and down multiple business and technology organizations
• Proven ability to work creatively and analytically in a problem-solving environment, demonstrating teamwork, innovation, and excellence
• Detailed understanding of Global Leadership goals & initiatives
• Excellent leadership, communication (written, verbal, and presentation), and interpersonal skills
• Self-directed; ability to adapt to change and competing demands
• Experience with Agile processes (e.g., Kanban board-driven development projects)
• Strong business acumen and interpersonal skills; ability to negotiate with business partners

Compensation & Benefits

Base pay range: $84,000 to $105,000 annually.

Actual salary will be based on factors including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation (bonuses or commissions), which is not included in base pay.

Benefits for full-time employees include:

• Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
• Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program

Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits.

Location

Not specified in the provided description.