Solutions Analyst

Overview

The Solutions Analyst role supports accurate, timely reporting and operational outputs for customers. This is a hands-on position that combines data analysis, technical problem-solving, and financial logic.

Responsibilities include owning daily, weekly, and month-end deliverables, maintaining and troubleshooting core solution components, and using tools such as Excel, Access, SQL, and a solutions portal to ensure data integrity. The analyst will analyze complex datasets, resolve issues independently, support customer implementations, and identify opportunities to improve efficiency and scalability.

OPEN TO U.S. CITIZENS

Responsibilities

• Own the accurate and timely delivery of daily, weekly, and month-end customer reporting, ensuring outputs customers can rely on.
• Maintain and support core solution components, including General Ledger coding, custom fields, order-matching logic, accruals, cost allocation, and month-end reporting.
• Analyze large and complex datasets to identify trends, resolve discrepancies, and highlight opportunities to improve accuracy, efficiency, and scalability.
• Independently investigate and resolve issues across data logic, reporting outputs, and customer deliverables, taking ownership through to resolution.
• Use advanced Excel, Microsoft Access, and SQL to manage, validate, and automate data to improve reporting quality and reduce manual effort.
• Work with systems such as the solutions portal to support custom reporting, data validation, and ongoing solution enhancements.
• Collaborate with Operations, Product, Implementations, Commercial teams, and customers to support complex solutions and deliver clear, data-driven insights.
• Contribute to documentation and process improvement by sharing knowledge, supporting onboarding, participating in goal planning, and proactively raising risks.

Requirements

• Advanced proficiency in Microsoft Excel (formulas, pivots, lookups) and Microsoft Access.
• Strong analytical and problem-solving skills with high attention to detail.
• Ability to manage multiple priorities and meet firm deadlines.
• Clear communication skills, including the ability to explain technical concepts to non-technical audiences.
• Comfortable working independently while collaborating cross-functionally.

Preferred Qualifications

• Working knowledge of SQL for data analysis and reporting.
• Experience with SaaS or data-driven operational environments.
• Familiarity with logistics, freight audit/pay, or financial operations.
• Experience improving or automating reporting and workflows.
• Exposure to month-end processes, accruals, or financial reporting logic.

Compensation & Benefits

• Salary range: 55 - 60K
• Medical, Dental, and Vision insurance.
• Option to enroll in 401K matching program.
• Flexible Time Off, 11 days paid holidays, and 1 day of volunteer time per year.

Location

Open to U.S. citizens.