Specialist, Payroll - Vantagen

Overview

This role involves providing direct support and consulting services to payroll clients. The position requires in-depth knowledge of payroll practices and laws to deliver accurate and timely payroll services. While primarily remote, candidates must reside within 50 miles of a company office located in Texas (Dallas, Houston, Austin, Waco, Pearland), Wisconsin (Madison, Milwaukee, Appleton, Janesville, Eau Claire), or Pennsylvania (Philadelphia, Pittsburgh, Clarks Summit, Lancaster, Allentown, Pittston, State College, Williamsport, New Castle).

Responsibilities

Client Service & Deliverables

• Ensure accuracy of client payroll information within payroll systems and resolve discrepancies
• Review and process payrolls timely to meet client deadlines, including updating employee records, calculating bonuses or severance, verifying federal and state tax calculations, and reconciling payroll deposits, tax withholdings, and wage garnishments
• Prepare reports detailing employee earnings, taxes, deductions, and employer contributions for social security and unemployment

Client Service

• Build and maintain strong, trusted client relationships by consulting on all payroll-related matters
• Maintain confidentiality of employee data
• Communicate detailed information clearly and professionally in both written and verbal formats
• Provide technical software support to clients
• Identify and document out-of-scope work
• Recognize opportunities to expand services to clients

Implementation & Technology

• Support the implementation team as needed
• Conduct client interviews to understand payroll needs
• Manage new client implementation projects ensuring timely completion and client satisfaction
• Train clients on payroll processes as necessary

Individual and Team Development

• Serve as a resource for new hires and less experienced staff regarding clients, software, payroll, and processes
• Provide timely and honest feedback to team members
• Share insights and lessons learned to build team capabilities
• Maintain product knowledge on ADP software platforms
• Stay current on local, state, and federal payroll practices and laws

Qualifications

• Minimum of 1 year of payroll experience
• Associate degree preferred
• Experience with ADP software platforms is desirable
• Proficient with Microsoft Outlook and Office Suite (Word, Excel, PowerPoint)
• Highly detail-oriented with a focus on accuracy
• Strong organizational and time management skills
• Ability to adapt and multitask effectively
• Capable of working in a deadline-driven environment serving multiple clients
• Exceptional client service skills
• Strong written and verbal communication skills, able to communicate professionally at all levels
• Quick learner of new technology and processes
• Ability to integrate new knowledge and skills into daily work and share with colleagues

Compensation & Benefits

• Compensation range: $21.50 to $41.00 per hour
• Actual compensation depends on skills, experience, qualifications, and geographic location

Location

Candidates must be located within 50 miles of an office in one of the following states and cities:

• Texas: Dallas, Houston, Austin, Waco, Pearland
• Wisconsin: Madison, Milwaukee, Appleton, Janesville, Eau Claire
• Pennsylvania: Philadelphia, Pittsburgh, Clarks Summit, Lancaster, Allentown, Pittston, State College, Williamsport, New Castle