Student Accounts Advisor 1 - PEC

Overview

This role involves researching and responding to student account inquiries, pursuing collection of past-due accounts and delinquent balances, and providing customer service support related to installment/payment plan options. Responsibilities include managing student account communications, following collection processes, and coordinating problem-solving with Financial Aid where needed.

Responsibilities

• Research and respond to student account inquiries.
• Pursue collection of past-due accounts and delinquent balances through direct contact, including by letter, telephone, email, and skip tracing.
• Negotiate with students to establish payment plans to bring accounts current and/or award payment plans.
• Offer hardship options in accordance with department guidelines.
• Manage incoming and outgoing correspondence, including student letters, emails, phone inquiries, bankruptcies, outgoing statements, invoices, and dunning letters.
• Serve as the primary customer service contact via phone and written inquiries from students, funding agencies, or parents.
• Provide information in accordance with University and Federal guidelines.
• Coordinate with other departments on students’ behalf and direct students to appropriate departments when necessary.
• Resolve related problems and coordinate problem-solving with the Financial Aid Department.
• Assist students in computing budgets for installment plans while implementing appropriate collections processes.
• Promote students’ use of the direct debit option.
• Monitor outstanding balances and follow up as necessary with collection communications for all outstanding accounts.
• Prepare regular and special statements and other communications to students.
• Collaborate with Student Finance to process student transactions in a timely manner according to federal, state, and employer policies.
• Perform miscellaneous job-related duties, as assigned.

Requirements

• High school diploma or its equivalent required; bachelor’s degree preferred.
• 1–2 years of relevant experience.
• Knowledge of Microsoft Office Suite.
• Excellent customer service orientation; able to deal with challenging situations calmly and positively.
• Ability to communicate effectively—orally (including by phone), in person, and in writing.
• Ability to work Saturdays and extended hours, if necessary.

Preferred Qualifications

• Previous experience with accounts receivable, especially within higher education.
• Demonstrated experience managing student accounts.

Knowledge, Skills, and Abilities

• Mathematical skills.
• Ability to foster a cooperative work environment.
• Ability and willingness to adapt to and acquire new software applications and technical skills.
• Attention to detail and accuracy; ability to follow through.
• Strong communication, interpersonal, problem solving, and excellent analytical skills.
• Excellent organizational skills with the ability to multitask and prioritize.
• Willingness to learn applicable Department of Education Title IV Regulations.
• Ability to use independent judgment and manage information for a range of stakeholders.
• Commitment to a student-centered environment.
• Ability to work independently and as part of a collaborative team.
• Demonstrate initiative and a positive, helpful attitude.
• High ethical standards.

Compensation & Benefits

• Salary range: $16.62 to $22.12 per hour
• Paid time off
• Paid sick leave
• Paid holidays
• Comprehensive medical, pharmaceutical, dental, and vision benefits
• Health savings and flexible spending accounts
• 401(k) savings plan with company match
• Employee Stock Purchase Plan (ESPP)
• Company-paid life insurance and disability insurance (subject to eligibility)
• Company-paid tuition assistance (subject to eligibility and approval)
• Employee Assistance Program (EAP)
• Prenatal and adoption assistance
• Additional ancillary programs available upon benefit enrollment eligibility

Most benefits apply to full-time employees. Some benefits apply to part-time employees as well. Benefits may vary by location and position and are subject to change at any time. Ask your recruiter for full details and information about eligible dependents.

Location

Location not specified in the provided job description.