Student Accounts Specialist

Overview

Office of Student Financial Services

Reports to: Student Accounts Manager
Position Type: Regular, Full-Time
Location: Remote
FLSA Status: Non-Exempt
Work Schedule: Full-time 37.5-hour per week basis

Hiring/Budgeted Salary or Hourly Range: $22.08 – $26.50

Salary offers are determined based on final candidate qualifications and experience; the budget for the position; and the application of fair, equitable, and consistent pay practices.

This role provides customer service and account support to students, student sponsors, and university personnel regarding tuition and student account activity.

Responsibilities

• Provide customer service and support to students, student sponsors, and university personnel regarding all aspects of the student’s tuition account, including:
  • Billing and payments
  • Admission deposits and registration
  • The impact of student loans and scholarships on account balances
  • Collections
  • Policies and procedures related to student account transactions
• Explain account activity related to financial aid and scholarships while referring eligibility and awarding determinations to the Office of Financial Aid.
• Accurately process tuition payments, refunds, and daily bank deposits.
• Manage internal student payment plans and sponsored, employer, and other third-party billing arrangements.
• Monitor Student Account Office Holds as they pertain to leaves of absence.
• Coordinate with other service areas to help ensure consistent delivery of service and information.
• Review student accounts for accuracy.
• Use well-developed communication skills to diffuse difficult situations, resolve discrepancies or disputes, and communicate technical information.
• Test revisions and upgrades to student payment processing systems.

Requirements

• Associate’s degree in business administration and/or accounting, or closely related field; or a combination of equivalent education and experience.
• Three years’ experience in accounts receivable, banking, customer service, or accounting with proven high-volume customer service.
• Preferred: Experience handling checks and wires.
• Preferred: Ellucian Colleague experience.

Compensation & Benefits

• Budgeted salary range: $22.08 – $26.50
• Paid time off
• Retirement benefits
• Excellent health insurance

Application Instructions

• Applications deadline: December 3, 2026.
• Applications will not be considered complete unless both a resume and cover letter are uploaded.
• Do not use Easy Apply.
• The online application process takes approximately 30–60 minutes.

Equal Opportunity Employer

The employer is an Equal Opportunity Employer and is committed to an inclusive work environment. Employment is based on personal capabilities and qualifications without discrimination based on protected characteristics as established by law.