Supervisor, Accounts Receivable

Overview

A healthcare revenue cycle management organization is seeking a Supervisor, Accounts Receivable to support the Accounts Receivable Manager in developing team members and managing daily operations. This role involves overseeing the resolution of problematic claims, assigning work, and ensuring key performance indicators (KPIs) and service level agreements (SLAs) are met for assigned clients. The Supervisor will implement strategies to improve revenue and reduce denial trends by collaborating with insurance companies, government payers, and internal departments such as Coding, Billing, and Revenue Integrity. This position also includes full human resource responsibilities for the team, including hiring, terminations, and performance management.

Responsibilities

• Supervise daily workflow of the accounts receivable department, monitor trends in denied and unpaid claims, and develop remediation solutions.
• Review high-dollar accounts monthly and ensure timely follow-up on action items.
• Conduct team huddles and meetings to provide training, share trends, and encourage team development.
• Lead team meetings and provide recaps to staff and leadership.
• Manage departmental budget adherence, including overtime control.
• Prepare monthly reports as requested.
• Set departmental goals to optimize performance, improve operations, and meet financial objectives.
• Ensure team members meet productivity and quality standards.
• Conduct monthly one-on-one performance reviews with associates.
• Address and document behavior, performance, and attendance issues, including corrective actions and performance improvement plans.
• Approve timecards and review team assignments in payroll and HR systems.
• Collect, analyze, and communicate performance data to inform decision-making.
• Collaborate with internal and external customers to support organizational and patient financial goals.
• Maintain positive relationships with ancillary departments to achieve revenue cycle objectives.

Requirements

• Bachelor's degree or equivalent experience.
• 1 to 3 years of relevant experience in medical collections, physician/hospital operations, accounts receivable follow-up, denials and appeals, compliance, provider relations, or professional billing preferred.
• Knowledge of claims review and analysis.
• Working knowledge of revenue cycle processes.
• Experience with the DDE Medicare system and payer websites for claim status investigation.
• Familiarity with medical terminology and insurance claim terminology.
• Certification: Certified Revenue Cycle Representative (CRCR) required either upon hire or within 9 months, or other approved job-relevant certification.

Compensation & Benefits

• Salary range: $46,900.00 to $89,850.00, based on experience.
• Bonus incentives.
• Paid certifications.
• Tuition reimbursement.
• Comprehensive benefits package supporting physical, emotional, and financial health.
• Career advancement opportunities.

Location

This position may offer remote work options; specific location details to be provided during the hiring process.

This job description is not exhaustive and may be supplemented as necessary. The employer is an equal opportunity employer and provides reasonable accommodations in accordance with applicable laws.