Supervisor, AR Follow Up

Overview

This role involves supervising and supporting the accounts receivable (AR) and insurance collector teams within a healthcare organization focused on psychiatric services. The Revenue Cycle Supervisor will oversee daily AR operations, ensure timely collections and accurate billing, and resolve outstanding balances efficiently. The position requires strong leadership skills to mentor staff and maintain effective relationships with internal teams and external clients.

Responsibilities

• Lead and support daily AR and insurance operations, including billing, collections, and account reconciliation.
• Mentor and assist staff to meet performance and quality standards.
• Ensure timely follow-up on unpaid, denied, or underpaid claims.
• Review and resolve complex billing or payment discrepancies.
• Handle escalated inquiries from teams or clients.
• Collaborate with management and other departments to improve revenue cycle efficiency.
• Report on trends and outcomes related to revenue cycle activities.
• Provide coverage for insurance and patient AR during colleagues' absences.
• Assist with projects assigned by leadership.
• Escalate high-risk accounts or issues to management as needed.
• Perform other duties as assigned.

Requirements

• Minimum of five (5) years of experience in accounts receivable or revenue cycle within a healthcare organization.
• Experience in healthcare billing (professional or institutional) and collections.
• Strong background and knowledge in healthcare accounts receivable.

Equal Employment Opportunity

The employer provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws.

Reasonable accommodations are available for applicants with disabilities during the application or hiring process upon request.