Supervisor, Cash Application - REMOTE

Overview

This role leads the daily operations of the Cash Application team within the Accounts Receivable function of Shared Financial Operations. The position ensures accurate, timely, and compliant posting and application of customer payments while improving team performance, optimizing processes, and supporting working capital goals.

Responsibilities

Team Leadership & People Management

• Supervise, coach, and develop a team of Cash Application Processors to drive productivity and accuracy
• Set clear productivity, accuracy, and KPI expectations
• Conduct performance reviews, provide ongoing feedback, and create development plans to support engagement and retention
• Support hiring, onboarding, and training of new team members
• Promote accountability, collaboration, and continuous improvement

Operational Oversight & Execution Excellence

• Oversee daily cash posting and application activities to ensure timeliness and accuracy
• Monitor workload distribution and balance priorities
• Ensure high-volume payment processing meets quality and control standards
• Support month-end close deliverables related to cash postings, contributing to DSO and working capital goals
• Standardize procedures and maintain updated SOP documentation

Account Reconciliation & Research

• Complete daily reconciliation of cash postings to bank reports and lockbox files
• Investigate unidentified payments and coordinate with A/R Account Management to reduce unapplied cash and exceptions
• Maintain aging integrity by resolving application issues promptly
• Process adjustments, write-offs, and refunds in compliance with policy

Analytics & Performance Management

• Monitor key metrics including unapplied cash, error rates, and variance processing to maintain KPI adherence
• Create reporting and performance summaries for leadership
• Analyze trends to identify root causes of recurring discrepancies
• Implement action plans to reduce exceptions and improve cash posting and application efficiency

Controls & Compliance

• Ensure adherence to internal controls and compliance requirements to support audit readiness
• Maintain documentation standards for audit readiness
• Identify control gaps and implement corrective actions
• Partner with Internal Audit and external auditors as needed

Internal Control Responsibilities

• Understand, communicate, and comply with defined internal controls; suggest and make modifications to policies, procedures, and controls as needed
• Communicate upward regarding operational problems, noncompliance with the code of conduct, policy violations, or illegal actions

Qualifications

• Bachelor’s degree in Accounting, Finance, or equivalent relevant experience, with 5+ years of progressive experience in Accounts Receivable or Cash Application
• Experience coaching, training, and supervising a team, including 1–3 years in a supervisory or team lead role, preferred
• Experience in a Shared Services or centralized finance operations environment strongly preferred
• Strong understanding of financial and accounting principles, including the impact of A/R and A/P on the P&L, balance sheet, cash flow, and treasury management
• Strong reconciliation, analytical, and data-driven decision-making skills, including KPI monitoring and reporting
• Proficiency with Oracle, SAP, or similar systems, with strong Excel skills (pivot tables, lookups, trend analysis)
• Clear, professional communication skills with sound judgment and accountability
• Strong time management and organizational skills with the ability to work effectively within a team
• High accuracy and attention to detail in fast-paced, timeline-driven work while following standardized processes consistently
• End-to-end process knowledge with the ability to adapt quickly to new systems and technology

Preferred Qualifications

• Experience coaching, training, and supervising a team (1–3 years in a supervisory or team lead role)
• Experience in a Shared Services or centralized finance operations environment

Compensation & Benefits

• Pay range: $70,000 - $80,000/year
• Medical, dental, and vision plans for you and your dependents
• 401k with company match
• Paid time off starting with your first check
• Paid holidays

Location

Remote work environment, subject to change based on business needs.

Additional Information / Job Conditions

• Ability to manage competing priorities and meet time-sensitive deadlines.
• Physical requirements: ability to sit for extended periods of time (up to 3–6+ hours per day), be mobile within an office environment, exert up to 10 pounds of force occasionally and/or minimal amounts frequently; keyboard for several hours per day; communicate by phone, in person, and in writing in a professional manner; visual acuity to perform close detail work while operating a computer and examining spreadsheets.
• Applicants must be 18 years of age or older.
• E-Verify is used for all U.S. new hires.
• U.S. employment is contingent on successful completion of a post-offer drug screen and background check.
• All new hires must review and sign an Arbitration Agreement (applies to all U.S. non-union employees).
• Equal Opportunity Employer statement provided in the original posting.