Supervisor, Facility Commissions

Overview

This highly visible role is responsible for accurate and timely calculations and payment of monthly commissions to facility customers in accordance with contractual requirements. The position also includes supervising team members, reviewing work, resolving issues in collaboration with other departments, streamlining departmental processes, and participating in Controller/organizational initiatives that impact commission operations.

Responsibilities

• Manage and facilitate day-to-day operations for calculating complex, multifaceted facility commissions based on contractual terms.
• Supervise team members, arrange work, assign and delegate tasks to ensure contractual commitments are processed in alignment with corporate initiatives.
• Conduct a monthly review of new contracts and amendments to ensure rates, product billing, commission deductions, payouts, and intercompany billing are properly interpreted and implemented within accounting systems.
• Participate in development, system testing, and launch of new commissionable products, including evaluating potential impacts to commission processing.
• Partner with 3rd-party facility management partners and vendors to provide multi-level reporting and ensure timely, accurate payments.
• Analyze monthly commission expense and accruals to ensure completeness and accuracy in accordance with GAAP; review and approve journal entries and account reconciliations related to month-end close; prepare assigned analyses.
• Analyze and review commission payout calculations before and after payment, including monthly deductions and Calc logs, to identify issues requiring research and resolution.
• Research and collaborate with business partners, customers, and internal stakeholders to respond to inquiries accurately and effectively; provide root cause analysis and solutions in a timely manner.
• Routinely audit rates in the Commission system and Great Plains to ensure accuracy; audit other financial terms to confirm they are updated and aligned with contractual terms as noted in Sales Force.
• Communicate and coordinate with Leadership, Sales, Collections, and fulfillment teams regarding commission deduction payment plans, customer implementation support, and collection issues.
• Identify and implement cross-functional process improvements tied to the commissions process and sales/receivables cycles.
• Manage facility customer invoicing requirements per contractual arrangements and related cash application.
• Manage the IBIS automated billing process to identify and process invoices and deductions.
• Respond to internal and external audit and data requests.

Requirements

Knowledge, Skills, and Abilities

• Thorough understanding of revenue streams, systems, and cross-functional processes to identify and resolve issues.
• Ability to work closely with other departments to identify and research issues in a timely manner.
• Ability to account for variances caused by system issues to meet closing schedules and contractual deadlines for commission payments.
• Strong commitment to detail and accuracy; customer-focused; ability to work effectively with external and internal customers as well as Leadership.
• Self-sufficient and highly motivated.
• Analytical and reconciliation skills.
• Ability to multitask and manage many projects.
• Strong interpersonal and communication skills.
• Ability to understand and manage automated, systematic processing solutions.
• Strong problem-resolution skills.

Minimum Qualifications

• High School diploma or GED.
• 8–10 years of business experience, including:
  • 3+ years supervisory experience
  • 3+ years’ experience in complex commission calculations or other relevant experience
• Accounting and analysis experience, including general ledger and reconciliation experience.
• Knowledge of general ledger, accounts payable, and accounts receivable systems and processes.
• Intermediate to advanced proficiency in Excel.
• Experience identifying and implementing cross-functional process improvements.
• Experience manipulating and managing large data files.
• SOX compliance experience.

Preferred Qualifications

• Bachelor’s degree in Accounting, Accounting Information Systems, or related degree.
• Experience with Microsoft Dynamics Great Plains.
• Experience with doclink or another document management system.
• Telecommunications experience.

Physical Requirements

• Regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment.
• Occasionally may need to reach, stoop, or kneel.

Compensation & Benefits

• Salary range: $95,846.00 - $109,264.00 per year
• Eligible for $255 to purchase company equipment (keyboard, monitor, headset, etc.)
• Health Insurance
• 401(k)
• Disability
• Life Insurance
• Paid Time Off
• Voluntary Benefits

Equal Employment Policy

The organization is an equal opportunity employer. Employment decisions are made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor protected by law. The organization does not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.