Support Billing Specialist (Req #1441)

Overview

• Work setup: Fully remote

This role supports billing operations by optimizing billing processes to ensure accurate and timely invoicing across multiple divisions. The position manages billing requests, maintains data accuracy, and collaborates with internal teams to improve efficiency and customer satisfaction.

Responsibilities

• Manage support billing requests accurately and promptly
• Complete invoicing tasks using Microsoft Excel, Word, and specialized programs
• Utilize ticket management systems such as ServiceNow
• Perform data entry to meet invoicing deadlines
• Distribute invoices via print, email, and EDI
• Ensure required attachments and invoice changes are included prior to distribution
• Handle special billing requirements and invoice modifications
• Reprint and resend original invoices as needed
• Apply critical thinking to support effective decision-making
• Proactively resolve billing issues with urgency and engage business partners
• Cross-train to support billing team members
• Maintain accurate procedures and support process improvements
• Provide excellent service while collaborating with internal and external stakeholders
• Perform additional duties and projects as assigned

Requirements

• Associate's degree preferred
• 3–5 years of experience in billing or accounting operations/support
• Excellent interpersonal, verbal, and written communication skills
• Highly organized with the ability to follow standardized procedures
• Familiarity with submitting invoices in Ariba and Coupa
• Detail-oriented and analytical; able to work independently and in teams
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving skills and a creative solution orientation

Compensation & Benefits

• Initial base salary range: $21.63 to $26.44 hourly
• Final salary depends on experience, skills, certifications, and location
• Medical insurance
• 401(k) plan
• Paid time off including vacation, sick time, and personal leave

Equal Opportunity

The employer is an equal opportunity employer and is committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.