Tax & Compliance Manager, VCS

Overview

This role leads the Tax & Compliance Manager, VCS and oversees a team of Tax Associates responsible for premium sales tax risk assessments, voluntary disclosure agreements, and historical compliance engagements for customers across multiple jurisdictions.

As transaction volumes increase and voluntary disclosure work scales, the manager ensures consistent SLA and quality performance across a paired Tax Associate/State Data delivery model, develops and retains high-performing talent, and embeds AI-enabled workflows into day-to-day team operations.

Responsibilities

Leading the Team

• Coach and develop Tax Associates delivering sales tax risk assessments, voluntary disclosure agreements, and historical compliance filings across multiple states.
• Set clear expectations and hold the team accountable to client response standards, including a 48-hour turnaround commitment and on-time delivery of state submissions and returns.
• Lead hiring, onboarding, and structured training for new team members.
• Act as the escalation point for complex client issues, state authority inquiries, or internal cross-functional questions the team cannot resolve independently.

Driving Operational Excellence

• Partner with the Practice Director on capacity planning, reporting, billing oversight, and overall practice health.
• Document and standardize team processes by building clear process guides to ensure repeatable quality and a consistent customer experience.
• Identify, pilot, and scale automation and AI-assisted tools within the team (including data validation, status tracking, research support, and template generation), and measure impact on productivity and quality.
• Use AI tools to improve management effectiveness, including synthesizing performance data, running operational reviews, and spotting workload patterns before they become problems.

Building Relationships and Alignment

• Maintain strong working relationships with Project Managers, Data Consultants, Tax Associates, State Activities leads, Tax Directors, Sales, and Account Management to align on scope, timelines, risk, and client outcomes.
• Ensure team process documentation (covering data intake, nexus validation, account reconciliation, disclosure submission, return preparation, notice handling, and file closeout) is thorough, current, and consistently followed.

Contributing to the Broader Practice

• Serve as a subject-matter resource for other Professional Services teams when needed.
• Share insights, tools, and process improvements with VCS leadership to raise the bar across the practice.

Requirements

• Bachelor’s degree in Business Administration, Accounting, Finance, or a related field.
• At least 5 years of sales and use tax consulting or compliance experience, including time spent leading a team or serving in a team lead role.
• Strong proficiency in Microsoft Excel and comfort working with data transformation.
• Hands-on experience using Salesforce (or a comparable project management or CRM platform) to track pipelines, tasks, and reporting.
• Demonstrated track record of using AI tools to make the team’s work faster, more accurate, or easier to scale (in research, documentation, data analysis, or reporting), and the ability to coach others through adoption.
• Excellent communication skills (written and verbal), comfortable presenting to clients, navigating conversations with state taxing authorities, and collaborating across Sales, Operations, and other internal teams.
• Strong commitment to quality and professionalism.

Preferred Qualifications

• Hands-on experience leading the full voluntary compliance process across multiple states and local jurisdictions, including nexus studies, voluntary disclosure agreements, and sales tax risk assessments.
• Regional or national public accounting experience in a state or local tax practice.
• Experience managing teams that work across different locations or time zones.

Compensation & Benefits

• Paid time off.
• Paid parental leave.
• Bonus eligibility for many employees.
• Health & wellness benefits vary by location but generally include private medical, life, and disability insurance.

Location

• Benefits vary by location.