Tax Research Representative, Seasonal

Overview

This seasonal role provides professional, written tax research support to a network of tax professionals through internal chat systems.

Using strong tax-law knowledge and research skills, you will deliver clear, accurate guidance on complex federal, state, local, and international tax questions. Your support helps tax professionals navigate tax scenarios and prepare complete client returns.

Responsibilities

• Provide timely and accurate written responses to complex tax questions submitted by tax professionals through an online chat platform.
• Research and analyze federal, international, state, and local tax issues using tax research tools and internal knowledge bases.
• Troubleshoot tax-related scenarios involving individual, business, estate, and trust tax returns.
• Collaborate with team members and team leads to manage incoming chat volume and meet service expectations.
• Maintain high standards for accuracy, clarity, and professionalism in written communication.
• Stay current on changes to tax laws, regulations, and company policies through ongoing training and continuous learning.

Requirements

• Associate’s degree in a related field, or the equivalent through a combination of education and related work experience.
• 1 year minimum related work experience.

Preferred Qualifications

• Previous customer service experience.

Compensation & Benefits

• Pay range: $18.41 - $27.64/Hr.
• Local minimum wage laws apply.
• Individual pay decisions may depend on job-related factors such as experience, education, skill, performance, and geographic location where work is performed.
• Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.
• Qualifying associates may enroll themselves and/or eligible dependents in medical and prescription drug coverage.
• Participation options may include a retirement savings plan (401(k), Employee Assistance Program, (virtual) fitness center programs, and an associate discount program.
• Associate Tax Prep benefit.
• Automatically enrolled in Business Travel Accident Insurance.

Location

Not specified.