Telephone Premium Audit Consultant

Overview

This role involves reviewing and completing telephone premium audits to accurately summarize exposures for workers' compensation, general liability, and commercial auto policies. The consultant answers premium audit questions from underwriters, agents, and customers, and reviews/resolves premium audit disputes.

Internal Deadline to Apply: Tuesday, September 15th.

Responsibilities (Essential Functions)

• Complete telephone premium audits by updating audit worksheets, determining the proper classification(s), and developing the correct exposure.
• Review and resolve premium audit disputes; complete and approve audit revisions within authority limits.
• Plan workload efficiently and stay current with assigned tasks.
• Act as the secondary contact for underwriters, agents, and customers regarding premium audit questions and disputes received through the premium audit phone queue.
• Continue developing auditing skills by participating in premium audit meetings, educational webinars, and other training opportunities.
• Maintain regular and predictable attendance.
• Perform other duties as assigned.

Education

• Bachelor’s degree from an accredited institution or direct experience in premium audit.

Experience

• Three years telephone premium audit or equivalent experience conducting premium audits.

Other Qualifications

• Knowledge of workers’ compensation and general liability manual rules.
• Strong time management and organizational skills, including the ability to meet and maintain department quality, time service, and productivity standards.
• World class customer service skills, with excellent communication through verbal telephone and written email correspondence.
• Conflict resolution skills.
• Problem solving and analytical skills.
• Ability to work well in a team.
• Positive attitude toward internal and external customers and assigned tasks while striving to reach departmental and organizational goals.
• Proficiency using PC programs such as Microsoft Excel, Word, and Outlook, along with general PC knowledge.
• Fluent Spanish speaking abilities helpful.

Preferred Qualifications

• None listed.

Compensation & Benefits

• Salary range: $70,000-$80,000 annually (estimate; actual salary varies based on education, experience, knowledge, skills, and abilities).
• Comprehensive benefits package, including:
  • Generous 401(k) contribution
  • Medical, dental, vision, life, and disability insurance
  • Paid time off
  • Employee Assistance Program
  • More (full description provided during the hiring process)

Location

• Remote position, with an onsite requirement of 2x a year.

Work Authorization & Classification

• This role is exempt.
• The organization does not sponsor applicants for U.S. work authorization.

Equal Employment Opportunity

Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Interview Process & Accommodations

• At least one in-person interview is included during the hiring process for all positions.
• Reasonable accommodations may be provided to applicants who have a disability and require assistance applying or during the interview process.