Time & Pay Solutions Specialist

Overview

The organization is seeking a customer service-oriented Time & Pay Solutions Specialist to join its Corporate Payroll team. This position provides high-volume support to employees and managers related to timesheets, payroll, and other pay-related matters.

Responsibilities

• Serve as a point of contact for employee and manager questions related to timekeeping and payroll; research issues and provide guidance or escalation as appropriate.
• Assist employees with time sheet entries and corrections in the system of varying complexity in accordance with established timekeeping and payroll procedures.
• Review payroll and timekeeping information to identify issues and assist with resolution.
• Assist employees and managers with timecard questions and transactions.
• Process garnishments and garnishment refunds in accordance with established procedures.
• Process Notification of Change (NOC) and direct deposit returns; assist with employee banking and payment issues.
• Respond to a high volume of employee inquiries through phone and case management systems, providing research, guidance, resolution, or escalation as appropriate.
• Process Approver Group and Modifier Group tickets, including updates to manager approval groups for timecard approval and required follow-up.
• Provide payroll and timekeeping information to HR, Legal, management, and other teams as needed.
• Support payroll and timekeeping audits, reporting, and special projects.
• Identify recurring issues and escalate when needed.
• Maintain confidentiality of employee and payroll information.
• Perform other duties as assigned.

Required Qualifications

• High school diploma/GED and 2+ years of payroll or timekeeping experience.
• Experience with Deltek, Costpoint, and/or any other timekeeping systems.
• Deadline oriented and ability to multi-task.
• Proven experience providing customer support via phone and ticket/case systems.
• Strong client-facing and communication skills.
• Strong knowledge of time charging and payroll policies/procedures, adhering to company and federal labor laws.
• Working knowledge of helpdesk software, databases, and remote control.
• Experience supporting payroll and/or timekeeping processes.
• Ability to research and resolve employee questions and issues.
• Strong customer service and communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Strong problem-solving skills.
• Experience handling confidential employee information.
• Proficiency with Microsoft Office.
• Experience working with payroll, timekeeping, or case management systems.
• Ability to work U.S. East Coast business hours and additional hours as needed.
• U.S. citizenship required with the ability to obtain a security clearance as needed.

Preferred Qualifications

• Experience researching payroll and timekeeping issues.
• Experience working with HR, Payroll, Legal, or other internal teams.

Compensation & Benefits

• Pay Range: $41,600.00 - $75,200.00
• The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Posting Information

• Original Posting Date: October 20, 2026
• For U.S. Positions: Subject to change based on business needs, the organization reasonably anticipates this job requisition will remain open for at least 3 days, with an anticipated close date of no earlier than 3 days after the original posting date listed above.