Time & Pay Solutions Specialist

Overview

The organization is seeking a customer service-oriented Time & Pay Solutions Specialist to join the Corporate Payroll team. This role provides high-volume support to employees and managers regarding timesheets, payroll, and other pay-related matters.

Responsibilities

• Serve as a point of contact for employee and manager questions related to timekeeping and payroll; research issues and provide guidance or escalation as appropriate.
• Assist employees with time sheet entries and corrections in the system for matters of varying complexity, in accordance with established timekeeping and payroll procedures.
• Review payroll and timekeeping information to identify issues and assist with resolution.
• Assist employees and managers with timecard questions and transactions.
• Process garnishments and garnishment refunds according to established procedures.
• Process Notification of Change (NOC) and direct deposit returns; assist with employee banking and payment issues.
• Respond to a high volume of employee inquiries via phone and case management systems, providing research, guidance, resolution, or escalation as appropriate.
• Process Approver Group and Modifier Group tickets, including updates to manager approval groups for timecard approval and required follow-up.
• Provide payroll and timekeeping information to HR, Legal, management, and other teams as needed.
• Support payroll and timekeeping audits, reporting, and special projects.
• Identify recurring issues and escalate when needed.
• Maintain confidentiality of employee and payroll information.
• Perform other duties as assigned.

Required Qualifications

• High school diploma/GED and 2+ years of payroll or timekeeping experience.
• Experience with Deltek, Costpoint, and/or any other timekeeping systems.
• Deadline-oriented with the ability to multi-task.
• Proven experience providing customer support via phone and ticketing systems.
• Strong client-facing and communication skills.
• Strong knowledge of time charging and payroll policies/procedures, adhering to company and federal labor laws.
• Working knowledge of helpdesk software, databases, and remote control.
• Experience supporting payroll and/or timekeeping processes.
• Ability to research and resolve employee questions and issues.
• Strong customer service and communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Strong problem-solving skills.
• Experience handling confidential employee information.
• Proficiency with Microsoft Office.
• Experience working with payroll, timekeeping, or case management systems.
• Ability to work U.S. East Coast business hours and additional hours as needed.
• U.S. citizenship required with the ability to obtain a security clearance as needed.

Desired Qualifications

• Experience researching payroll and timekeeping issues.
• Experience working with HR, Payroll, Legal, or other internal teams.

Compensation & Benefits

• Pay range: $41,600.00 - $75,200.00
• The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered include responsibilities, education, experience, knowledge, skills, abilities, internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
• Benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave, and Retirement.

Location

• Remote

Posting Information

• Original posting date: October 20, 2026
• For U.S. positions: While subject to change based on business needs, the organization reasonably anticipates this job requisition will remain open for at least 3 days, with an anticipated close date of no earlier than 3 days after the original posting date listed above.

Security & Eligibility Note

• U.S. citizenship required with the ability to obtain a security clearance as needed.