Total Rewards Partner

Overview

This role serves as the Total Rewards Partner, supporting U.S.-based benefits, wellness, retirement, and related payroll support activities. The position provides frontline customer service for benefits and pay inquiries from colleagues and partners with HR and payroll to ensure accurate administration and compliance.

Responsibilities

• Maintain confidentiality.
• Complete employment verifications by phone and in writing in a timely manner.
• Ensure accuracy of all benefits enrollments in the HRIS to provide vendors with accurate eligibility information.
• Perform quality checks of benefits-related data.
• Assist employees with benefits claim issues and plan changes.
• Respond to benefits inquiries from managers and employees regarding plan provisions, benefits enrollments, status changes, and general questions.
• Own end-to-end leave management, including FMLA, ADA, and state-mandated leaves (e.g., paid family and medical leave, state disability, and pregnancy-related leave) from intake and eligibility determination through return to work.
• Interpret and apply federal, state, and local leave and accommodation regulations, including FMLA and ADA, ensuring compliance and consistent application of policy.
• Issue all required leave notices and paperwork (including eligibility, rights and responsibilities, certification requests, and designation notices) within regulatory timelines.
• Manage the ADA interactive process in partnership with HR Business Partners and managers, documenting reasonable accommodation requests, decisions, and outcomes.
• Track leave usage, intermittent leave, return-to-work dates, and benefits continuation during leave; coordinate with payroll and disability carriers on pay and deductions.
• Maintain accurate, confidential leave records and monitor changes in federal and state leave laws to keep policies, forms, and processes current and compliant.
• Respond to retirement plan inquiries related to enrollments, plan changes, and contribution amounts; manage annual catch-up contribution enrollment.
• Support annual open enrollment, including system setup and testing, employee communications, enrollment support, and post-enrollment audits of vendor eligibility files.
• Manage processing of life events.
• Administer continuation of coverage post-employment, such as COBRA.
• Support payroll partners during payroll cycles as required.
• Ensure benefits deductions and employer contributions are accurately reflected in payroll; reconcile against vendor invoices and carrier files.
• Perform monthly benefits invoice reconciliation for carriers and vendors, research and resolve discrepancies, and prepare invoices for payment approval.
• Serve as a primary point of contact for employee benefit questions, escalate complex issues to carriers and brokers, and follow through to resolution.

Requirements

• Associate’s degree in Accounting, Finance, Business, or related experience.
• At least two (2) years of payroll processing and benefit support experience.
• Hands-on experience with payroll/HRIS software; ExponentHR is highly desired.
• Excellent customer service skills.
• Strong written and verbal communication skills.
• Ability to make timely, sound decisions supported by appropriate reasoning and inclusion of the appropriate members of the organization.
• Ability to prioritize and meet strict deadlines to ensure timely payroll.
• Excellent time management skills.
• Excellent organizational skills.
• Benefits administration experience (open enrollment, life events, and COBRA) preferred.
• Leave of absence administration experience, including FMLA, ADA accommodations, and state-mandated leave programs, strongly preferred.
• Working knowledge of federal, state, and local leave and accommodation regulations, with the ability to apply them accurately across multiple states.
• Multi-state payroll experience (including final pay laws) preferred.
• Deep knowledge of state and federal payroll and tax regulations.

Knowledge, Skills, and Abilities

• Proficiency in Microsoft Excel, including advanced functions such as pivot tables, VLOOKUP, and data analysis tools.
• Strong analytical and problem-solving skills with attention to detail and data accuracy.
• Excellent interpersonal and communication skills, with the ability to work effectively in a cross-cultural, global environment.

Compensation & Benefits

• Base compensation will be based on various factors unique to each candidate, including geographic location, skill set, experience, qualifications, and other job-related reasons.
• This position is also eligible for a discretionary incentive bonus in accordance with company policies.

Equal Employment Opportunity

Equal Employment Opportunity (Applicable only in the US): The employer is an equal opportunity employer committed to fostering a culturally diverse organization. Reasonable accommodations are available to qualified individuals with disabilities, as needed, to perform essential job functions.

Additional Information

• The employer does not accept unsolicited agency resumes and is not responsible for fees related to unsolicited resumes.
• The employer does not solicit payment from applicants or candidates for consideration or placement.