UKG Payroll Specialist

Overview

The organization is seeking an experienced Payroll Specialist to join its HCM Managed Services team. This role is responsible for the accurate processing and reconciliation of UKG Pro clients’ payroll, providing timely financial information, and supporting daily payroll operations. The position requires significant multi-state payroll experience, strong multitasking skills, and the ability to deliver exceptional client service in a challenging and changing environment.

This is a full-time remote opportunity available across the US and Canada.

Responsibilities

• Process, audit, and complete related payroll activities accurately and on time, including special projects and quarter- and year-end audits.
• Perform basic analysis and research related to payroll processing.
• Assist the Team Lead and Manager with reconciling payroll inputs and outputs and ensuring all requirements are met.
• Build relationships of trust, respect, and partnership with client contacts through exceptional client service.
• Identify client dissatisfaction and escalate issues to the Team Lead and/or Payroll Manager.
• Maintain awareness of client Service Level Agreements (SLAs) and execute work to meet their requirements.
• Maintain awareness of SOC 1 controls and ensure compliance with each task performed.
• Set up and execute new payroll cycles, including manual HR or pay data entry as needed.
• Perform pre-calculation audits by running and analyzing reports and making necessary corrections.
• Run variance reports and review payroll data and individual transactions for accuracy.
• Balance payroll by running reports, investigating variances, and determining appropriate actions.
• Process prior-period adjustments, including manual checks, stop payments, and reversals.
• Assist clients with quarter- and year-end processing.
• Assist clients with annual enrollment, including testing and applicable end-dating activities.

Requirements

• Experience with automated multi-corporation, multi-state payroll processing, including in-depth knowledge of payroll tax and accounting principles and wage and hour laws.
• Experience working with UKG.
• Strong verbal and written client service skills.
• Strong organizational skills and attention to detail, with the ability to manage deadlines.
• Proficiency using a PC and Microsoft Office applications, especially Word and Excel.
• Ability to collaborate effectively within cross-functional teams.
• Highly motivated and team-oriented approach.
• Associate’s degree in Business Administration or Accounting, or equivalent education and experience.

Preferred Qualifications

• Human resources and payroll experience.
• Fundamental Payroll Certification (FPC), Certified Payroll Professional (CPP), and/or Senior Professional in Human Resources (SPHR).

Compensation & Benefits

• Flexible work environment.
• Full-time remote employment opportunity.
• Remote work available across the US and Canada.

Location

Remote; available across the US and Canada.