UKG Payroll Specialist

Overview

This role involves joining the HCM Managed Services team as a Payroll Specialist. The position is responsible for accurate processing and reconciliation of UKG Pro clients’ payroll, providing timely and accurate financial information while supporting day-to-day payroll operations. The role requires experience with multi-state payroll processing, the ability to manage multiple services as needed, and the ability to deliver exceptional service in a fast-changing environment.

Responsibilities

• Process payroll timely and accurately, including audit and related processes for clients, special projects, and quarter and year end audits
• Perform basic analysis and research related to payroll processing
• Assist the Team Lead and Manager in reconciling all payroll inputs and outputs and ensure all requirements are met
• Provide exceptional client service to build relationships of trust, respect, and partnership with client contacts
• Identify client dissatisfaction and escalate to the Team Lead and/or Payroll Manager
• Maintain awareness of client Service Level Agreements (SLAs) and execute to meet their requirements
• Maintain awareness of SOC 1 controls and support compliance for each task performed
• Set up and execute new payroll cycles, including any manual HR or Pay Data Entry
• Perform pre-calculation audits by running and analyzing reports and making necessary corrections based on findings
• Run variance reports and review payroll data accuracy along with individual transaction inputs
• Perform payroll balancing by running reports, investigating variances, and determining action to take on variances
• Process prior period adjustments, including manual checks, stop payments, and reversals
• Assist clients in preparation for quarter/year-end processing
• Assist clients with annual enrollment, including testing and applicable end dating activities

Requirements / Skills

• Experience with automated multi-corporation, multi-state payroll processing with in-depth knowledge of payroll tax and accounting principles plus wage and hour laws
• Experience working with UKG
• Strong verbal and written client service skills
• Strong organizational skills with attention to detail and ability to manage deadlines
• Proficient in PC use with MS Office applications, especially Word and Excel
• Highly motivated and team oriented, with ability to collaborate and work effectively within cross-functional teams
• Human Resource and Payroll experience with a Fundamental Payroll Certification (FPC), Certified Payroll Professional (CPP) and/or Senior Professional in Human Resources (SPHR) preferred
• Associate's Degree in Business Administration or Accounting (or equivalent in education and experience)

Compensation & Benefits

No compensation or benefits details were provided in the original job description.

Location

Virtual full-time employment opportunities across the US and Canada are available.