Utility Payment Analyst

Overview

An Audit team is seeking a smart, self-motivated, and collaborative candidate to join their utility consulting function. This role offers an opportunity to gain or build upon experience in utility invoice management and to develop expertise in related software tools.

Responsibilities

• Evaluate utility payments by researching and, if necessary, making payments on urgent past due notices and high priority issues to prevent service shut off.
• Utilize internal systems to document payment activity ensuring accurate financial governance.
• Use client-specific systems to gather data supporting decision making.
• Analyze collected data to determine if emergency payments are required.
• Conduct vendor and supplier outreach as needed and collaborate with internal teams.
• Perform root cause analysis and incorporate lessons learned from past incidents.
• Serve as a backup to management during absences, providing mentorship to team members.
• Assist with documentation of processes and training of new employees.
• Develop subject matter expertise in internal, client, and payment partner systems, including querying tools.
• Demonstrate strong Excel skills in daily tasks.
• Complete reporting and analysis as directed, including:
  • Weekly Bank Reconciliation Report
  • Weekly Credit Card Reimbursement Reconciliation
  • Assigning and monitoring the monthly Multiple 911 Report
  • Weekly Aging EFT Payment Report
  • Accrual Report Distribution
• Interface effectively with payment partners through tickets, queries, hotline support, reporting, recurring calls, and escalation management.

Requirements

• Experience with utility payments (required)
• Strong communication skills
• Leadership abilities
• High attention to detail
• Critical thinking and troubleshooting skills
• Advanced Excel proficiency
• Strong organizational skills
• Ability to work well in a team environment
• Bachelor's degree

Location

Location details are not specified.