Vendor Payroll Manager

Overview

Vendor Payroll Manager (Settlement Team)

This role is responsible for leading the Settlement Team, which processes payments to 1099 independent contractors (settlements) on behalf of clients through an integrated cloud software platform. You will ensure client submissions are completed accurately and contractors are paid on their target dates, while also serving as the team’s subject-matter expert for settlement processes.

Responsibilities

• Lead day-to-day operations of the Settlement Team and act as the escalation point for client settlement issues, internally and externally
• Monitor client settlement submissions and ensure timely team action
• Review processed settlements and newly configured deductions for quality; identify root causes of errors and implement fixes to reduce manual mistakes
• Identify and lead improvements to outdated or inefficient settlement processes to streamline submissions and reduce errors (internally and with clients)
• Ensure smooth handoff from Implementation to the Settlement Team after client enrollment and onboarding
• Build strong cross-functional relationships with Client Services, Strategic Account Management, Accounting, Product, and Engineering
• Partner with Strategic Account Managers to provide guidance and best practices for client requests, including proactive client updates
• Work with client payroll and accounting staff to align on settlement processes, timing, and reporting
• Research and respond to client questions about payroll practices
• Oversee accounts receivable invoicing for settlement activity and lead collection efforts on outstanding balances
• Prepare and analyze weekly, monthly, quarterly, and annual settlement reports, identifying trends and insights to inform internal decisions
• Represent the Settlement Team in leadership meetings and occasionally meet with executives regarding changes to settlement schedules or payment methods
• Train new team members, contribute to the knowledge base, and encourage adoption of documented processes
• Continue building product, industry, and systems knowledge

Requirements

• Bachelor’s degree or equivalent experience
• 3+ years of front-line management experience leading teams of 5 or more
• 2+ years of software account management experience
• Knowledge of accounts receivable processes and customer service principles
• Intermediate proficiency in MS Office (Outlook, Word, Excel)

Preferred Qualifications

• Clear communication skills (ability to speak and write clearly and concisely, anticipate next questions)
• Active listening (ability to restate others’ points of view accurately)
• Strong problem-solving skills (define the problem first, look past obvious answers, seek input)
• Customer focus and commitment to meeting internal and external customer needs
• Quality focus and ability to provide complete, efficient solutions based on product/service knowledge
• Team leadership and ability to help teams work well together
• Accountability and follow-through on commitments

Compensation & Benefits

• Salary range: Undisclosed
• Medical, dental, and vision coverage
• 401(k) with company match
• Paid vacation and holidays
• Ongoing training and career development

Location & Work Details

• Location: Office — Scottsdale, AZ
• Employment type: Full-time, exempt
• Reports to: Chief Experience Officer (CXO)
• Work arrangement: Remote (as stated)
• Travel: As needed