Vendor Payroll Manager

Overview

This role is responsible for leading day-to-day settlement operations for 1099 payments to independent contractors on behalf of clients, using an integrated cloud software platform.

You will ensure client submissions are completed accurately and that contractors are paid on their target dates. The position also serves as the team’s go-to expert for settlement processes, including coaching and developing team members, resolving settlement concerns quickly, and maintaining strong client relationships.

Job Title: Vendor Payroll Manager
Employment Type: Full-time, exempt
Work Arrangement: Remote
Reports To: Chief Experience Officer (CXO)
Travel: As needed

Responsibilities

• Lead the day-to-day operations of the Settlement Team and act as the escalation point for client settlement issues, internally and externally.
• Monitor client settlement submissions and ensure the team acts on them on time.
• Review processed settlements and newly configured deductions for quality; identify root causes of errors and implement fixes to reduce manual mistakes.
• Identify and lead improvements to outdated or inefficient settlement processes—internally and with clients—to streamline submissions and reduce errors.
• Ensure a smooth handoff from Implementation to the Settlement Team after client enrollment and onboarding.
• Build strong working relationships with Client Services, Strategic Account Management, Accounting, Product, and Engineering.
• Partner with Strategic Account Managers to support client requests with guidance and best practices, and ensure proactive client updates.
• Work with client payroll and accounting staff to align on settlement processes, timing, and reporting.
• Research and respond to a wide range of client questions about payroll practices.
• Oversee accounts receivable invoicing for settlement activity and lead collection efforts on outstanding balances.
• Prepare and analyze weekly, monthly, quarterly, and annual settlement reports, identifying trends and insights that inform internal decisions.
• Represent the Settlement Team in leadership meetings and occasionally meet with executives about changes to settlement schedules or payment methods.
• Train new team members, contribute to the knowledge base, and encourage team adoption.
• Continue building product, industry, and systems knowledge.

Requirements

• Bachelor’s degree or equivalent experience
• 3+ years of front-line management experience leading teams of 5 or more
• 2+ years of software account management experience
• Knowledge of accounts receivable processes and customer service principles
• Intermediate proficiency in MS Office (Outlook, Word, Excel)

Qualifications (What You Bring)

• Clear communication: speaks and writes clearly and concisely; anticipates what comes next
• Active listening: listens patiently and accurately restates others’ points of view
• Problem solving: defines the problem first, looks past obvious answers, and seeks input from others
• Customer focus: committed to meeting the needs of internal and external customers
• Quality focus: understands products and services in detail to provide complete, efficient solutions
• Team leadership: collaborates effectively and helps teams learn to work together
• Accountability: follows through on commitments and delivers what the role requires

Compensation & Benefits

• Medical, dental, and vision coverage
• 401(k) with company match
• Paid vacation and holidays
• Ongoing training and career development

Location

Remote